Find work that moves you forward.

QuickMail is a cold email and LinkedIn outreach platform for markets you can't afford to burn. Our customers can't easily replace leads that land in spam, which is why deliverability matters more to us than anything else. We have been running since 2014, and we pioneered deliverability technology such as Inbox rotation™ and deliverability AI™.

The Role

We are hiring a technical customer support person with an owner's mentality.

You will own support for QuickMail and Mailflow, our deliverability add-on. There is no first or second line. You are the first and last person our customers talk to.

Customers count on you to solve their problems and find the real cause when something breaks. You work closely with engineering, and you tell the founder what we need to know to make the product better: where the friction is and where the opportunities are.

The role covers the help desk, system health checks, testing new releases before they ship, and leading the weekly team meeting. It takes excellent communication, solid technical understanding and sharp critical thinking.

This is not a script-reading job. Most tickets involve deliverability, DNS records, LinkedIn automation or campaign setup. You dig into customer accounts in our Support Dashboard, reproduce the issue, then decide what to do and how to explain it to the customer.

We are a remote team spread across time zones. Most routine tasks have a written guide with a checklist, so you know what done looks like. You are expected to refine and improve those processes. When something new comes up, you work out the most efficient way to handle it.

If you want a lot of autonomy across many areas, real responsibility and a fast-paced environment, this role is for you.

What Work Looks Like

You own two things: customers get unstuck fast, and the product stays reliable.

Every day

• Set the day's support priorities and work the Help Scout queue for QuickMail and Mailflow. Triage, resolve, and dig deeper when a ticket needs it.

• Check the support dashboard: job queue, event-stream latency, blacklist status, newly purchased domains. If something is off, investigate, diagnose, and drive it to resolution.

• Review fraud alerts and disable accounts that are scams or abusing the platform.

Delighting customers

• Comfortable jumping on calls with customers, building rapport fast, and setting them up for success.

• Update the changelog and help articles based on what shipped and what customers asked.

• Share customer feedback with the team, ask happy customers for reviews and case studies, and watch NPS for testimonial candidates.

Making support smarter with AI

• Improve the AI support agent. Review its answers, fix the docs it drew from when it is wrong, and contact the customer when its reply was off.

• Write and maintain automated tests, built with AI, that try to break staging before customers do.

• Use the MCP connections we have in place (Helpscout, GitHub, Postmark, and others) to get an accurate picture of support and find the next thing worth improving.

Keeping the product solid

• Gatekeep releases. New fixes and features land on staging every week. Test them, confirm when staging is ready to ship, and think through how existing and new users will be affected.

• Report bugs as GitHub issues with everything the developer needs: steps to reproduce, screenshots or a Loom, and any GraphQL or console errors.

• Captain red alerts. When a core feature breaks (emails not sending, login down), confirm it, alert the team on Slack or Telegram, update the status page every 30 minutes, keep affected customers informed, and drive the fix. Then run the retrospective so it does not happen twice.

Running the week

• Lead the weekly team meeting in MonsterOps: issues written up, to-dos done, numbers updated.

• Keep rock status and KPIs current in MonsterOps.

Tools you'll use: Helpscout, our Support Dashboard, Sidekiq, GitHub, Slack, Telegram, MonsterOps, Outline, MxToolbox, Postmark, Bento, TidyCal, Fathom, Visual Code and Claude.

Who You Are

• You build rapport fast. You are warm, positive, and relatable in writing and on calls.

• You are a good communicator. Externally, you can show warmth, empathy and care. Internally, you are able to communicate clearly and concisely about important things.

• You can operate with minimal instructions. You understand a short brief without every detail spelled out. You can prioritize well (especially when you have a lot on your plate), and get things done without hand-holding.

• You are comfortable on video. You are natural on live calls with Zoom and Meet, and on recorded video through tools like Loom.

• Your teammates can always count on you. You say what you'll do and you do what you said.

• You act with a constant sense of urgency. You can execute fast and find new ways to improve your productivity.

• You are resourceful. You use all the tools at your disposal to get great results.

• You have a low ego. You don't take offense easily and you handle disagreement as a discussion, not a personal attack.

• Growth mindset. You are positive about new workflow/process/product/tool changes. You love giving and receiving positive and negative feedback without getting defensive.

• Hours that overlap with East coast US and UK, where most of our customers are.

A Plus If You Have

• Experience with customer facing work, or if you don't have it, tell us why you are perfect for this role.

• Working knowledge of deliverability and LinkedIn outreach. Warmup, DNS, inbox rotation, DKIM, SPF, Outlook and Gmail technical setup. We can teach this, but a head start helps.

• Comfort with agency setups. Workspaces, guest seats, inbox purchases and what happens when an agency loses a client.

• Light data skills. You can pull numbers from Help Scout or our MCP to back up what you report.

• An eye for happy customers. You notice them and ask for testimonials and case studies at the right moment.

How We Work Together

You'll work directly with the founder and with our lead developer.

Working with the founder can be intense. Here is what that looks like in practice:

• Replies are short and can come across as harsh. If something written lands badly or isn't clear, ask.

• Direction can change. The founder may say one thing, then something different a few days later as they learn more. When that happens, check what changed and adapt.

• Information should be short and to the point. Lead with what matters, then give more details if asked.

• The founder can stay frustrated about a problem until it's solved. That's something they are aware of and working on. You'll do well here if you can stay calm and focused when the pressure is on.

• The team often thinks fast and interrupts each other when discussing ideas. If that would bother you, this role probably isn't for you.

This role suits someone with high emotional intelligence, who doesn't take things personally, asks when something is unclear, and keeps many things moving at once.

Your schedule can be flexible. If you have a martial arts class every Thursday at 3 pm, go and make up the time later. In return, on the rare occasion the team needs your help on a weekend, we ask you to be flexible too.

Benefits

• Contract type: full-time or part-time

• Compensation: $2,500 to $4,000 USD per month, depending on experience and location. US-based hires will work as independent contractors (1099).

• Start date: negotiable

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DescriptionBlueTuskr is a full-service e-commerce growth agency built exclusively for e-commerce brands. We combine paid media, owned media, creative, and analytics to help our clients scale profitably. Our team is made up of specialists who are deeply invested in their craft — and in the success of the brands they serve.
This isn't a "jack of all trades" environment. We hire people who are exceptional at what they do, then give them the resources and autonomy to do it well.

The Opportunity
We're looking for a Graphic Designer and Video Editor who creates with conversion in mind. You know that a beautiful email that doesn't get clicks isn't finished yet, and that a product page is a sales tool first. This is a hands-on role for someone who has spent real time designing for e-commerce brands — emails, landing pages, website sections, and social/ad creative — and can explain exactly why each design choice was made.
You'll design across a portfolio of e-commerce clients, working closely with our email, CRO, Shopify development, and paid media teams. You'll also use Claude and other AI tools as a real part of your workflow — to move faster on ideation, variations, and production, without sacrificing quality or brand consistency.
This role starts part-time at 15 hours/week, with real room to grow as your client roster and responsibilities expand.

What You'll OwnEmail & Retention Design

• Design campaign and automated flow emails (newsletters, welcome, abandoned cart, post-purchase, win-back, etc.) that are on-brand and built to drive clicks and revenue

• Design mobile-first, with clear hierarchy, scannable layouts, and strong calls to action

• Prepare email-ready files and specs (image slicing, live text vs. image text, alt text, dark mode considerations) for clean builds in Klaviyo and other email platforms
Web Creative & CRO Support

• Design landing pages, homepage, and collection page sections, product page (PDP) modules, banners, and promotional assets for Shopify stores

• Partner with the CRO team to design test variations based on data, heatmaps, and hypotheses — not just personal taste

• Hand off dev-ready Figma files to our web developers, with desktop and mobile layouts, organized layers, and clear specs
Social & Ad Creative

• Design static social and paid ad creative for Meta, TikTok, and other channels

• Create ad variations and iterations to support creative testing

• Video editing for social and ad use (resizing, trimming, captions, simple motion) where needed
Process & Quality

• Follow each client's brand guidelines closely, and flag gaps or inconsistencies when guidelines are missing or unclear

• Apply design and e-commerce best practices (accessibility, contrast, legibility, load-friendly assets, platform specs)

• Present work with a clear rationale — why this layout, this hierarchy, this CTA — to internal teams and, when needed, clients

• Take feedback well, turn revisions around quickly, and keep work moving across multiple accounts and deadlines

• Use Claude and other AI tools to speed up concepting, copy-to-layout exploration, asset variations, and repetitive production tasks — while following client confidentiality and our AI use guidelines
Who You AreSkills get you in the door. These are the qualities that make you right for this role:

• An exceptional designer with a strong eye for layout, typography, and color — your portfolio speaks for itself

• Conversion-minded — you think about what the customer needs to see, feel, and do next, not just what looks good

• Detail-obsessed — you catch the misaligned element, the off-brand color, and the typo before anyone else does

• A clear communicator who can explain the reasoning behind design choices and keeps the team updated without being chased

• Excellent at managing your time — you can juggle multiple clients and deadlines in a remote, async environment without dropping the ball

• AI-curious and AI-capable — you already use tools like Claude in your workflow and are excited to find new ways to work smarter

• Adaptable — you can shift between very different brand styles and still make each one feel right.
What Success Looks LikeIn your first 90 days:

• You've learned the brand guidelines and design systems for your assigned client accounts

• You're consistently delivering email, web, and social designs on time with minimal revision rounds

• You've handed off at least one web project or CRO test variation to our Shopify dev team with clean, dev-ready files

• You've built AI into your workflow in a way that measurably speeds up production

• Internal teams trust your work and your reasoning, and come to you with ideas, not just requests

Must-Have:

• 2–4 years of e-commerce digital design experience (email, website, social, etc.)

• A portfolio showing e-commerce work — ideally with context on goals and results

• Advanced proficiency in Figma

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)

• Hands-on experience using Claude and/or other AI tools in a design workflow

• Experience designing for the web and supporting website creative (landing pages, site sections, PDPs)

• Strong understanding of conversion-focused design and e-commerce best practices

• Proven ability to follow and apply brand guidelines across multiple brands

• Strong written and spoken English for async communication with a U.S.-based team
Strong Differentiators:

• Video editing skills (Premiere Pro, After Effects, CapCut, or similar)

• Experience designing for Klaviyo or other email platforms

• Familiarity with Shopify themes and how designs get built

• Experience designing A/B test variations or working with CRO data

• Paid social ad creative experience (Meta, TikTok)

• Agency background preferred

This role is fully remote.
Time Commitment and Availability

• Hours: 15 hours/week to start, with the opportunity to scale up as the role and client roster grow

• Availability: Between 9 a.m. and 6 p.m. EST
Compensation
$20–25 USD/hour, based on experience and portfolio. This is a part-time, remote contractor role starting at 15 hours/week. Video editing experience is a strong plus and is factored into the rate.

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Your Opportunity
As a Principal Engineer, you will help design, build, and operate the clinical decision support and API-driven data delivery platform that enables Vytalize Health to embed timely, actionable clinical insights directly into provider workflows. Working cross-functionally with Data Engineering, Product, Clinical Operations, and EMR partners, your solutions will transform how clinicians access data—moving from external tools and workarounds to seamless, in-workflow decision support via CDS Hooks and real-time APIs.

You will own the technical foundation for Clinical Decision Support (CDS) Hooks, REST APIs, and the architectural patterns that ensure clinical data is accessible, trustworthy, and performant at the moment of care. This role sits at the intersection of healthcare interoperability standards, modern API design, and operational excellence. You will establish reliability metrics and SLAs that ensure CDS Hooks and APIs serve clinician workflows with consistent quality and performance. You will be part of a small, high-performing healthcare engineering team where engineers support each other's growth through mentorship and tight collaboration.
Primary Responsibilities

• Lead design and implementation of the CDS Hooks platform, including card orchestration, hook context handling, EHR-side logic orchestration, and integration with downstream data services

• Own CDS Hook API contracts and evolution, ensuring compliance with SMART CDS Hooks specification while adding performance, reliability, and healthcare-specific optimizations

• Lead technical integration with EMR systems (Epic, NextGen, Athena, ECW) for CDS Hook discovery, execution, card rendering, and user action handling

• Design, build, and maintain public-facing REST and event-driven APIs exposing clinical data, quality metrics, care gaps, attribution data, and decision support content to partners and provider-facing applications

• Establish API contracts, versioning strategies, and deprecation policies that balance innovation with stability for external consumers

• Implement and maintain API security patterns including OAuth 2.0, scope-based authorization, rate limiting, and audit logging for compliant clinical data access

• Design and optimize real-time or near-real-time data pipelines feeding CDS Hooks and APIs—ensuring low latency, high freshness, and graceful failure modes

• Design and implement comprehensive testing and QA frameworks for CDS Hooks and APIs — including hook context validation, card rendering verification, and clinical workflow testing across EMR systems

• Establish reliability metrics and SLAs (latency, availability, freshness) for CDS Hook delivery and API performance; measure and track against clinical requirements

• Define and measure clinical impact metrics — adoption of CDS Hooks, clinician interaction rates, workflow integration success, and patient outcome influence

• Exercise architectural judgment across tradeoffs in correctness, latency, scalability, maintainability, and operational risk in clinical data systems

• Design and implement reliability patterns for CDS and API services including monitoring, alerting, failure detection, graceful degradation, and incident recovery

• Partner with Data Reliability Engineer to define and operate SLAs for CDS Hook delivery, API response times, and data freshness aligned to clinical needs

• Establish and uphold engineering standards for API design, data schemas, integration patterns, and interoperability; maintain high-quality technical documentation and OpenAPI specifications

• Partner with Data Engineering to align upstream data models, gold-layer datasets, and platform capabilities with clinical decision support and API requirements

• Serve as the technical authority on clinical interoperability standards (SMART CDS Hooks, FHIR, HL7, CDS Hooks, EHR integration patterns)

• Collaborate with Product, Clinical Operations, and Business stakeholders to clarify requirements, translate clinical workflows into platform features, and shape product direction

• Act as trusted technical advisor to EMR partners, healthcare systems, and external API consumers; ensure expectations and delivery are well-defined and predictable

• Ensure all CDS and API services comply with healthcare security, privacy, and regulatory requirements (HIPAA, state regulations, payer mandates)

• Partner with IT Security and Compliance teams to implement secure access controls, audit logging, encryption, and data protection measures across delivery mechanisms

• Design and implement audit trails for all clinical data access; support compliance audits and regulatory reporting

• Mentor team members through design reviews, pairing, and architectural guidance on clinical data integration and API design

• Document new and existing systems, designs, processes, and procedures

Required Qualifications

• 8+ years of experience designing, building, and operating API platforms, service-oriented systems, or backend infrastructure at scale

• Demonstrated experience operating at a senior or staff-level individual contributor scope, owning complex systems end-to-end

• 3+ years of direct experience with healthcare data integrations, EMR workflows, clinical data exchange, or healthcare interoperability standards (FHIR, HL7, CDA, claims data)

• 2+ years of hands-on experience with CDS Hooks, SMART on FHIR, or similar clinical decision support APIs

• Strong experience designing and operating REST APIs, including contract design, versioning, error handling, and authentication/authorization patterns

• Deep understanding of healthcare data integrations, EMR workflows, and interoperability patterns (FHIR, HL7, CDS Hooks, SMART on FHIR)

• Expertise in designing for reliability, SLAs, and operational metrics; ability to translate clinical requirements into technical SLOs

• Experience defining and measuring API performance metrics (latency, availability, error rates); familiarity with SLA monitoring and enforcement

• Strong systems thinking with ability to design for scale, reliability, maintainability, and resilience

• Proficiency in modern backend languages (Python, Java, Go, or similar); comfort reading and reviewing code across languages

• Experience with cloud platforms (AWS, Databricks, GCP) and containerized services (Docker, Kubernetes, or managed services)

• Proven ability to partner effectively across engineering, product, analytics, clinical operations, and business teams

• Clear written and verbal communication skills, particularly for explaining technical concepts and tradeoffs to clinicians and non-specialists

• Comfortable working in a fast-moving, ambiguous environment with healthcare compliance and regulatory constraints

Strong Pluses

• Hands-on experience with CDS Hooks specification and SMART on FHIR implementations in production healthcare environments

• Experience implementing and testing CDS Hooks across multiple EMR systems (Epic, NextGen, Athena, ECW) including clinical workflow validation

• Familiarity with healthcare data formats and standards: FHIR resources (Patient, Condition, Medication, etc.), CCD/C-CDA, claims data (837s, 835s), HL7 v2 or v3

• Experience designing and operating real-time or near-real-time data pipelines feeding clinical applications and decision support systems

• Knowledge of value-based care metrics, care gaps, quality measures (NQF, HEDIS), and HCC/RAF risk stratification

• Experience with API management platforms, developer portals, or partner ecosystem / API monetization patterns

• Familiarity with OAuth 2.0, OIDC, SAML, and federated identity patterns in healthcare systems

• Experience with CI/CD pipelines, infrastructure-as-code, and safe deployment practices

• Background supporting provider-facing platforms or external clinical partners; deep understanding of provider workflows and constraints

• Experience in a healthcare startup or high-growth healthcare technology environment

• Familiarity with healthcare data governance, interoperability regulations (21st Century Cures, ONC rules), and clinical data quality frameworks

• Experience with API testing frameworks and quality assurance for distributed systems

Perks/Benefits

• Competitive base compensation

• Annual bonus potential

• Health benefits effective on start date

• Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date

• 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary

• Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days

• Company paid STD/LTD

• Technology setup

• Ability to help build a market leader in value-based healthcare at a rapidly growing organization

Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we ever interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com
 

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OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help our care team focus on what matters most: supporting people through cancer.
Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.
WHAT YOU'LL DO
We're hiring a Principal Product Manager to set the product direction for new, zero-to-one initiatives focused on applying AI to make better care decisions in oncology — helping people receive the right, evidence-based treatment at the moment it matters. Working closely with senior clinical, operations, engineering, and business leaders, you will shape the strategy, identify the highest-value opportunities, and lead the most complex and consequential product work needed to build a solution with the potential to become a category-defining platform.
This is a hands-on, zero-to-one role for a product leader who can operate at both the strategic and implementation levels — moving fluidly between learning from users, defining product direction, partnering with engineering and other stakeholders to shape solutions , and driving execution to launch. You will establish the product foundation across workflow tooling, data integrations, and AI systems, while creating patterns that can scale across future products and initiatives. Much of this work sits at the intersection of applied AI, clinical guidelines, and operational workflows in a regulated setting where fidelity, auditability, and trust are non-negotiable. This is an individual contributor role today, with the opportunity to build and lead a product team over time as this business line grows.
Additionally, you will:

• Drive the roadmap for a zero-to-one AI initiative to improve care decisions in oncology

• Prototype, test, and ship AI powered products with engineering and other teams cross functionally

• Build the workflow tooling and decision support surfaces clinicians and care teams need to act on AI recommendations

• Own the evaluations, guardrails, and observability standards to ensure recommendations are accurate, safe, and trusted across, auditable, and defensible to clinical, provider, and health-plan stakeholders

• Partner with engineering to shape the technical architecture around AI systems, data models, and integrations

• Communicate tradeoffs and profess clearly to senior clinical, engineering, and business stakeholders

• Leverage AI to accelerate your own work and help decide how the team uses AI tooling to move faster and prototype more efficiently

WHAT YOU'VE DONE

• 6+ years of product management experience, including leading zero-to-one or early-stage initiatives when the problem, requirements, and path forward were not fully defined

• You have healthcare experience, ideally building workflow, data, or integration products for enterprise contexts

• You’re comfortable with ambiguity and defining a path forward for yourself and others

• You have hands-on experience building or shipping AI/LLM-powered products

• You communicate clearly and build alignment across engineering, clinical, and business stakeholders

• You like to operate close to the technical details, such as data models, edge cases, evaluations, and impacts of implementation

Nice to haves:

• Experience in oncology, serious illness / palliative care, or chronic condition management

• Hands-on experience shipping AI/LLM-powered product features, including safety guardrails, evaluation, and quality measurement

OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $195,500-$230,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

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Join Our Global Customer Engagement Network
Company: Ultimate Marketing LLC
Location: Worldwide | Remote
Employment Type: Independent Contractor (1099 for eligible U.S. contractors)
Compensation: Performance-Based | Payments Every 3 Calendar Days

About the Opportunity
Ultimate Marketing LLC is expanding its global network of remote professionals to support our brands:
Our growing global business ecosystem includes the following brands, platforms, and specialized services:

• Direct Acquisitions™

• Tokenized Funding™

• Perfect Data Direct™

• Cybersecurity & Compliance

• Juris Audit on-Demand™

• Insights by PDD™

• Web4Com™ (Web4™)
Together, these initiatives support business acquisitions, financial innovation, digital infrastructure, cybersecurity, regulatory compliance, and global business development.
We are seeking motivated individuals interested in customer engagement, digital communications, business development, and online support opportunities.
Our growing business ecosystem includes business acquisitions, digital technology, cybersecurity, compliance, and innovative financial solutions.
This opportunity provides flexibility (your time zone), remote participation, and performance-based earning potential.

Responsibilities

• Engage through social media (no calls, emailing, or meetings)with prospective customers and business contacts.

• Respond to inquiries and provide helpful information.

• Introduce interested individuals to relevant company services.

• Support digital outreach and customer engagement activities.

• Direct prospective customers to appropriate online resources.

• Maintain professional communication and accurate activity records.

Compensation & Payment Schedule
This is a 1099 independent contractor opportunity with performance-based compensation.
This is not commission-based pay but does include exciting bonuses. 
Compensation includes two earning opportunities:

• Individual Performance Bonuses: Earn bonuses based on verified, qualifying individual activities and results.

• Worldwide Network Share Bonuses: A designated percentage of qualifying worldwide network earnings is distributed among eligible team members, providing additional earning opportunities through collective performance.
Payments are processed every three calendar days for verified, qualifying results, according to the compensation agreement.

Qualifications

• Strong written communication skills.

• Reliable internet access.

• Ability to work independently.

• Basic familiarity with online communication tools.

• Professional attitude and attention to detail.

• Customer service or digital marketing experience is helpful.

Special Requirements — 15-Minute Skills Demonstration
Applicants will participate in a brief, 15-minute interactive skills demonstration.
This is not a pass-or-fail examination. Instead, it helps us understand your communication abilities, social media experience, and individual strengths.
During the session, applicants will demonstrate three types of social media engagement:

• Engagement: Respond professionally to a social media post.

• Communication: Demonstrate how to introduce Ultimate Marketing's brands.

• Customer Support: Respond to a customer inquiry.
Our objective is to identify your strengths and provide appropriate paid training, guidance, and opportunities for professional development.

Why Join Us?

• Work remotely

• Flexible scheduling

• Bonus earning potential

• Milestone Incentives

• Home Office Stipend

• Career Advancement

• Internship Opportunities

• Relocation Opportunities

Apply Today
Visit our Careers page to learn about available opportunities and submit your application.
Ultimate Marketing LLC — Building Opportunities Across Borders.

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Utopia is an ultra-luxury hospitality and lifestyle brand creating a global ecosystem of properties and experiences.
We develop private villa retreats in beautiful locations around the world, each with high-end service. Utopia also offers a wider ecosystem of leisure experiences and services available both to those staying on property and to external visitors.
Utopia designs and builds its properties in-house. Our projects span the full journey: from concept and architecture to construction, interiors, landscape, guest experience, and long-term operation. For architects and designers, this means contributing on properties from the ground up, with the ability to influence how each place is planned, built, and experienced. For hospitality professionals, it means collaborating with a brand where service is personal, attentive, and built around each guest’s stay.
We’re a young, ambitious team with high standards and a hands-on approach. We value strong ideas, practical thinking, attention to detail, and people who are ready to take ownership of their part of each project. If you’re interested in architecture, design, hospitality, or guest experience, we invite you to explore opportunities with Utopia.

About the role
We are looking for a detail-oriented and motivated Payment Operations Specialist to join our finance team. You will support the day-to-day execution of payment workflows, reconciliation processes, and financial reporting — playing a critical part in ensuring money moves accurately and on time.
You will collaborate closely with internal finance and accounting teams as well as external banking and payment providers. This is an excellent opportunity for someone early in their finance career who is eager to build hands-on experience in financial operations within a fast-paced, process-driven environment.
We value precision, ownership, and a proactive mindset. If you take pride in getting the details right and want to grow within a team that handles real financial responsibility, we'd love to hear from you.

Responsibilities

• Payment processing — execute domestic and international transactions; verify payment details and authorizations

• Exception handling — identify, investigate, and resolve payment failures, chargebacks, and discrepancies

• Reporting — prepare daily cash position reports, payment summaries, and operations dashboards

• Process improvement — document workflows; flag inefficiencies and suggest automation opportunities

• Compliance support — ensure transactions adhere to AML, KYC, and internal control policies

• Degree in Finance, Accounting, Economics, or Business

• 2-3 years of experience in similar role

• Experience with payment processing and bank reconciliation

• Comfortable meeting tight deadlines and high-volume work

• Demonstrated attention to detail — reconciliation, auditing, or data entry examples

• Fluency in English

Nice-to-have:
Fluency in one (or more) languages below:

• Russian

• Spanish

• Portuguese

• Remote first environment and collaboration in LATAM time zone

• Work on international luxury hospitality projects

• A truly global team (30+ nationalities)

• Growth opportunities within the Financial function as we scale

• The chance to help build a luxury hospitality brand aiming to become #1 worldwide

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

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We are seeking a Project and Quality Administrator (Quality Systems) to provide project administration and data coordination support across multiple active projects. The role will maintain accurate project records, coordinate quality documentation, monitor outstanding tasks, prepare reports, and support audit readiness while working closely with internal teams to ensure project information remains complete, accurate, and up to date.

• Provide project administration and data coordination support across multiple active projects.

• Gather, maintain, and update project information, quality records, and supporting documentation.

• Manage project data and assigned tasks using Deltek, Jira, CRM, and other project management systems.

• Prepare and distribute reports, dashboards, and project performance information using available data.

• Monitor outstanding documentation, actions, deadlines, and quality requirements, proactively following up with stakeholders.

• Maintain accurate, complete, and auditable records to support quality assurance processes and audit readiness.

• Identify missing or inaccurate information, resolve discrepancies, escalate issues, and support continuous improvement of project workflows.

• Minimum 3 years of relevant experience in data coordination, project administration, project coordination, quality systems administration, or a similar role.

• Hands-on experience with Deltek is essential.

• Proficiency in Microsoft Excel and Microsoft 365, including data management, reporting, and documentation.

• Strong written and verbal communication skills, with the ability to coordinate with stakeholders and follow up on outstanding information.

• Excellent attention to detail and accuracy in maintaining project records, reports, and system data.

• Strong organisational, time-management, and problem-solving skills, with the ability to manage multiple projects, tasks, and deadlines independently.

• Experience with Jira, CRM, or document management systems is desirable; a relevant bachelor's degree and exposure to construction or project delivery environments are advantageous.

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home 

• Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)

• HMO with 2 free dependents and medical reimbursements

• Government-mandated benefits

• Opportunities to work with leading companies in Australia and beyond

• Training programmes for career development

• Engaging company outings, team activities and wellness sessions

• Supportive, inclusive culture

• Dedicated managers focused on your growth and success 

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. 

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.  

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. 

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 

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Company Profile:
Our client was founded to provide high quality professional & personalized tax preparation, accounting and bookkeeping services for individuals, businesses, and non-profits at reasonable rates. The company is a very fast-growing medium-sized accounting firm, allowing them to better serve individual business needs while helping clients save time and money. They serve clients throughout the United States, where demand for highly skilled Philippines-based accounting professionals continues to grow rapidly.
The company has maintained a Philippines accounting team for approximately 5 years and has consistently expanded its PH headcount year after year. The current Philippines team is nearing 30 professionals, and as the business continues to grow, they anticipate further long-term investment and expansion of their Philippines team into the future.
Our client’s core values are centered around family, long-term career positioning, and professional development. As they continue expanding their PH accounting team, employees will have opportunities to take on increasing levels of responsibility, and participate in comprehensive training initiatives
They are reliable and responsive to clients’ U.S. tax and accounting needs as businesses and organizations evolve through various operational and financial changes. Their customized service approach allows clients to better control costs while receiving the appropriate level of professional engagement and support needed to preserve and strengthen the value of their businesses.
The company has a growing client base of over 1,500+ U.S. business clients and 2,000+ individual tax clients. With decades of experience, the company’s dedication to hard work has earned the respect of the business, individual, and financial community. They believe this reputation is a direct reflection of the quality, responsiveness, and professionalism of their team.
Finally, the company takes its responsibility to clients very seriously. Their commitment to every client includes delivering work accurately, professionally, and with the utmost integrity.
This is a great opportunity to join a family-oriented company that treats employees equally and invests meaningfully in their professional growth. Significant support and development will be provided across all areas of U.S. taxation and accounting, with clear opportunities to progress into more senior and rewarding responsibilities over time. As the PH accounting team continues to expand, you will also have the unique opportunity to make a meaningful impact and help shape the future direction of the team.
Overall purpose and responsibilities of the role:
The Director, US Tax & Accounting (title subject to discussion during calibration) will be responsible for preparing and reviewing standard US tax returns, including individual (1040), partnership (1065), S-Corporation (1120-S), and C-Corporation (1120) returns. The role also involves managing client relationships, providing tax compliance support, using QuickBooks for accounting-related tasks, and training junior staff. Experience with estate tax (1041), nonprofit tax (990), and employee benefit plan returns (5500) is an advantage but not required, and candidates may use any established tax software. The ideal candidate is a developing US tax professional with a solid technical foundation who is ready to take on greater responsibility and grow into a leadership role. This is a development hire, with opportunities to take on broader strategic and firm leadership responsibilities over time rather than requiring director- or partner-level experience from day one.
Duties & Responsibilities:
Tax Services

• Provides review, management and thorough final detail review of tax returns in consideration of tax needs and compliance requirements for individuals, partnerships, and corporations, including general advisory services (e.g., Forms 1040, 1065, 1120, and 1120-S).

• Provides, when not reviewing or managing returns, full-service preparation of tax returns (e.g., Forms 1040, 1065, 1120, and 1120-S).

• Provides tax projections, planning, and tax notices, etc.

• Estate tax returns (1041), nonprofit tax returns (990), and employee benefit plan returns (5500) are nice-to-haves and can be learned on the job.

• Prepares and/or reviews US tax returns for small business clients, with a primary focus on compliance-driven work.

• Provides tax planning support, which represents a smaller portion of the role (approximately 10–15% of the time), particularly toward year-end.

Tax Supplemental Services, Accounting & Bookkeeping Services

• Manages professional accounting and bookkeeping services for business owners.

• Manages financial records, transactions, entries, payments and reporting primarily using QuickBooks.

• Provides light oversight of bookkeeping and QuickBooks-related activities, with the primary focus on tax services rather than day-to-day bookkeeping.

Firm Support

• Serves as a firm Tax Partner and serves as primary point of contact.

• Manages client relationships and support staff.

• Acts as a trusted year-round advisor to clients, providing tax compliance guidance and advisory support beyond the annual tax season.

• Helps streamline operations plus helps train and educate staff.

• Mentors and upskills junior team members, setting an example of high-quality technical work and client service for a relatively junior, growing team.

• Provides leadership responsibilities to firm, with broader strategic and leadership responsibilities developing over time.

• Ability to have a significant voice in shaping the firm's future as the role grows.

• Advises business owners on tax compliance, financial records and other matters as needed.

• Independently tracks deliverables and identifies additional advisory opportunities with existing clients.

• Supports the development of overseas-based, client-facing leadership as the firm grows, helping demonstrate that senior client-facing leadership can be based in the Philippines.

Critical Skills & Experience

• Bachelor’s degree in Accounting or an advanced degree is strongly preferred

• Minimum of 5 years of US tax experience.

• Hands-on experience preparing and reviewing all required US tax return types, including Forms 1040, 1065, 1120, and 1120S. Experience across all four return types is essential.

• Must be willing and able to prepare tax returns personally, not solely review or delegate deliverables.

• Strong working knowledge of QuickBooks Online and QuickBooks Desktop.

• Must be comfortable serving as the primary client point of contact, managing client relationships, negotiating fees, resolving service issues, and providing tax and business advisory guidance beyond tax preparation.

• Ability to advise clients on matters such as LLC versus partnership structuring and entity location decisions.

• Must be able to work US Eastern-aligned hours to support client and team collaboration.

• Technology-savvy, with proficiency in Microsoft Office tools.

• Familiarity with UltraTax and Onvio is preferred.

Ideal Candidate Profile

• A mid- to senior-level US tax professional, with preference for candidates who have significantly more than five years of experience, including those with 15–20+ years of experience.

• Entrepreneurial, adaptable, and growth-oriented, with a desire to help shape and build the organization.

• Interested in a long-term commitment to the firm and growing into broader leadership responsibilities.

Nice-to-Haves

• Experience in fund accounting, private equity, or hedge fund taxation, particularly candidates from firms specializing in these areas.

• Big Four or large accounting firm background.

• Experience managing client relationships while mentoring and overseeing internal team members.

• CPA designation is strongly preferred.

Job type: Permanent
Emp type: Full-time
Schedule: Monday to Friday, with flexible start times. The preferred schedule is 8:00 AM–4:00 PM EST, but earlier starts, as early as 4:00 AM EST, are also permitted. 
Location: Work From Home
Industry: Accounting/Financial

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About Us:
Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.
Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.

The Opportunity: Senior Software Engineer II, Applied AI (Remote - USA / Canada)
We are looking for a Senior Software Engineer II, Applied AI to join our Agentic Systems team, where you'll build AI agents that automate workflows for teams across Wrapbook. You'll partner directly with internal teams like Marketing, Sales, Support, Operations and Finance to find high-leverage processes, then design, ship and iterate on agents that take real work off their plates. This is a chance to define how a 400+ person company runs on AI. You'll see the impact of your work every day, while shaping the patterns, tools and standards for how we build agents at Wrapbook.

What You’ll Do:

• Design and build production-grade AI agents with LangGraph that automate multi-step workflows for internal teams across Wrapbook

• Deploy, run and scale agents on Amazon Bedrock AgentCore, using its runtime, memory, identity and gateway capabilities to make them secure and reliable, while tracking what they cost to run and keeping it efficient as usage grows

• Partner with internal teams to find high-impact workflows, draw out requirements from people who can't hand you a spec, and turn them into agent-driven solutions, explaining clearly what each agent can and can't reliably do

• Integrate agents with Wrapbook's internal systems, APIs and third-party tools so they can take real actions, not just answer questions

• Build evaluation, observability and guardrail frameworks to measure agent quality, catch failures and keep humans in the loop where it matters

• Establish reusable patterns, shared tools and best practices that let the Agentic Systems team ship new agents quickly and consistently

• Own agents end to end, from prototype to production, measuring their impact on the teams they serve and iterating based on usage data and feedback

• Drive adoption through clear documentation, training and enablement, so teams understand what each agent does, trust it and know how to get the most from it

What You’ll Have:

• 6+ years of back-end development experience with Python, TypeScript/Node.js or Java, with a track record of delivering systems built for security, scalability, availability and performance

• Hands-on experience building and shipping LLM-powered agents or workflows (with models such as Claude, GPT, Llama or Mistral), including prompting, tool use and structured outputs. You can walk us through one you built: how it was designed, what broke and how you fixed it

• Production experience with at least one agent or LLM framework, such as LangGraph, LangChain, LlamaIndex or AutoGen, and a solid understanding of AI architectures like RAG, reranking and multi-agent orchestration. Experience with LangGraph specifically is a plus

• A security-first mindset: you think about data access, permissions and failure modes in everything you build, especially when agents can take real actions

• Strong product sense and communication skills, with the ability to work directly with non-technical teams to understand their workflows and turn them into reliable automation

• Comfort with ambiguity and an ownership mentality: you can take a loosely defined problem from idea to production on your own

• Nice to have: experience running AWS workloads in production and knowing how to design for, deploy on and get the most out of Amazon's services, ideally including Amazon Bedrock AgentCore

Why Join Us:
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:
Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply Now
Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
#LI-Remote

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Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.
Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.
Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.
What You'll Do at Allego:
Allego is seeking an experienced Account Manager who will support and grow key customer relationships across a range of industries and sizes. As an Account Manager at Allego, you’ll define, develop and implement customer strategies and management plans that expand the customer’s usage of the Allego platform and create customer evangelists of Allego among their Sales, Marketing, Enablement and Operational leadership. Through your partnership with our customers, you’ll help transform the way ideas are shared, learning happens, and sales are brokered. By acting as a trusted advisor, you will provide consultation, expertise, thought leadership, and responsiveness that creates a differentiated buying experience for Allego prospects and customers. Your contributions will help drive business and revenue growth and accelerate customer expansion.
The compensation package include

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Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment. The Role As a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actu

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The Role
We've grown to roughly 265 people working onsite from our Menlo Park headquarters, supported by a large network of remote U.S.-licensed clinicians — and part of the Series C is earmarked for acquisitions. The systems and the spaces holding all of that together were built for a much smaller company. We're hiring a Director of IT & Workplace to own them properly.
You'll own two halves of the same problem: the employee technology platform — identity, endpoints, networking, the SaaS portfolio, and our IT security posture — and the physical environment the company runs on, from space planning and physical security to the AV that customer demos and all-hands depend on. You'll inherit a small, capable team and be accountable for leveling it up. You'll be the named owner for IT controls in our HIPAA and SOC 2 programs, you'll own the IT and workplace budget, and when we acquire a company, you'll be the one integrating it.

Our Environment

• Identity and access: Okta for SSO, MFA, and lifecycle provisioning.

• Productivity: Microsoft 365 and Google Workspace, both in active use across the company.

• Endpoints: a Mac-primary fleet with Windows machines alongside it, managed through MDM. VDIs included.

• Internal systems: IRU, plus a growing portfolio of internal and third-party SaaS applications.

• Workplace: a Palo Alto headquarters with conference room AV and access control, plus a distributed clinician and staff population.

What You'll Do
Strategy, budget, and team

• Own a multi-year IT and workplace roadmap tied to the hiring plan, and bring it to leadership with clear tradeoffs and funding asks.

• Own the IT and workplace operating and capital budget: forecast it, defend it in planning cycles, and continuously rationalize license, vendor, and facilities spend.

• Lead, coach, and grow the existing team — set clear expectations, run honest performance conversations, hire as scope deepens, and build career paths that keep strong people.

• Define and publish service levels for ticket response, uptime, onboarding readiness, and workplace turnaround, and report against them to the executive team.

Technology and infrastructure

• Own the identity platform: SSO, MFA, automated joiner-mover-leaver provisioning in Okta, and access governance across every connected application.

• Own the endpoint fleet and the SaaS portfolio — Microsoft 365, Google Workspace, IRU, and a long tail of business applications — with enforced MDM baselines for encryption, patching, and configuration.

• Own network and connectivity for the headquarters and the remote workforce, with redundancy appropriate to a company our customers depend on.

• Replace manual provisioning, access reviews, and device setup with scripted, auditable workflows.

• Lead major programs end to end: platform migrations, upgrades, office buildouts, and the IT and workplace integration of acquired companies.

Security, compliance, and risk

• Serve as the accountable owner for IT controls in our HIPAA, SOC 2, and customer security review programs, including evidence collection and audit response.

• Enforce least privilege across the environment and run recurring access certifications with documented outcomes.

• Partner with Security on incident response and vulnerability remediation, and with Legal on data handling, retention, and discovery requests.

• Own business continuity and disaster recovery for corporate systems — write the plans, test them, and fix what the tests expose.

• Treat protected health information and confidential data with the care our customers and their patients expect. This is non-negotiable in everything we do.

Workplace and facilities

• Own day-to-day operations of the headquarters, and lead space planning and buildouts against a hiring plan that keeps moving.

• Manage physical security — access control and badging, visitor management, cameras, and emergency preparedness — aligned with our compliance obligations.

• Own conference room and event AV, including all-hands and customer visits, to a standard where the technology is never the story.

• Support remote clinicians and staff with reliable equipment logistics, home office standards, and consistent service regardless of location.

• Manage facilities, AV, security, and food vendors, plus landlord and lease matters, in partnership with Finance and Legal.

What You'll Bring

• 8+ years in IT, spanning hands-on administration or engineering and progressively senior ownership. You've done the work you'll now be leading.

• 3+ years managing IT or workplace teams, including hiring, performance management, and developing people into bigger roles.

• Proven ownership of an IT function through rapid growth. You've scaled systems and process ahead of headcount, not behind it.

• Deep technical expertise across identity (Okta or comparable), Microsoft 365 and Google Workspace, MDM at fleet scale, and corporate networking.

• Experience as a named control owner in a regulated environment — HIPAA, SOC 2, or HITRUST — including sitting across the table from auditors.

• Budget ownership and vendor negotiation experience, with the financial fluency to frame a risk or a funding ask so a CFO can act on it.

• Workplace or facilities exposure — buildouts, moves, physical security, or lease management — or a genuine appetite to own it and learn quickly.

• Willingness to stay close to the work. This is a leadership role at a company where the director still unblocks a broken demo when it matters.

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. We weigh demonstrated ability over credentials.

Nice to Have

• Healthcare, life sciences, or another environment handling sensitive personal data at scale.

• IT integration of an acquisition, or standing up a function's first access governance or asset management program.

• Automation depth (Python, Bash, PowerShell) and experience managing devices and infrastructure as code.

• Certifications such as Okta Certified Administrator, Microsoft 365 Enterprise Administrator, Jamf, CISM, CISSP, or ITIL.

Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

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Description
Machine Learning Maestro: You don’t just work with data - you decode it, predict the future with it, and turn it into action. Your models don’t just sit on a shelf - they shape strategy, optimize efficiency, and fuel company growth. You thrive on uncovering hidden patterns, validating hypotheses, and embedding machine learning models into real-world AI applications. If that sounds like you - read on.
AlgaeCal is looking for a top-tier Associate Data Scientist who can turn raw information into strategies that drive measurable results.

This job will give you ALL the feels:

At AlgaeCal, we’re driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have low bone density.
The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to everyone worried about bone loss. If that excites you, you’ll find no better place to continue your career than at AlgaeCal.

This job might be for you if you’ve got…

• Experience as a Data Scientist (or a similar role) and can back it up with a resume that shows real results. You’ve built predictive models, optimized AI applications, and refined data architectures that have had a measurable impact. You don’t just analyze numbers—you translate data into actionable insights that drive business decisions.

• Serious coding skills in Python or R. You know how to build and refine machine learning models that actually work. You’ve used statistical modeling and data science tools to solve complex problems and unlock growth opportunities.

• Expertise in SQL and relational databases. Writing efficient queries? Optimizing data structures? Your resume is packed with quantifiable examples that’ll make us drool with desire! You know how to work with large datasets, ensuring data is organized, accessible, and primed for analysis.

• A deep understanding of machine learning algorithms. Whether it’s regression, clustering, or neural networks, you know how to choose the right approach for the right challenge. You don’t just apply models—you understand how they work under the hood.

• Hands-on experience with data warehouses. BigQuery or similar? Check. You understand how to design, maintain, and optimize scalable data storage solutions that support robust analytics.

• A knack for standardizing and improving data models. You’ve worked with data at scale, refining schemas and improving architectures to ensure efficiency, accuracy, and usability across the organization.

• A laser-sharp eye for detail. You’re the kind of person who spots trends, outliers, and opportunities that others miss. Your ability to catch anomalies helps ensure our models and analytics are always on point.

• An entrepreneurial approach to data. You don’t just crunch numbers—you think strategically about how data can be leveraged to create business value. You’re proactive in identifying new ways AI and machine learning can drive efficiency, sales, and profitability.

• Industry know-how that adds value. If you’ve got experience in consumer packaged goods, e-commerce, or the health/supplement industry, that’s a huge plus. You understand how data can shape customer experience, optimize operations, and maximize ROI.
Now, time to be honest: is this really you? If you’re nodding your head and feeling that flutter of excitement, then we can’t wait to meet you.

Other Qualities You’ll Need
At AlgaeCal we’re going to insist that you have these 3 qualities:

• You’re humble––you put the team and others’ needs ahead of your own

• You’re hungry to learn more

• You’re people smart––in the sense that you’re a great teammate
The truth is, if you don’t have these qualities you won’t last long at AlgaeCal. So if you’re missing one of them, be honest. Save yourself a lot of headaches and skip to a job posting that is a better fit for you.

What Will You Earn?
We believe in rewarding top talent. Let’s talk about salary once we’ve had the chance to get to know you better. Rest assured, we’re generous and offer above-market pay for the right person. If you bring the skills and experience, we’ll make sure the compensation reflects that.

You’ll also enjoy the following benefits:

• Monthly team events and activities

• Weekly team lunches

• Casual dress code

• Incredible dog friendly, Yaletown office one block from SkyTrain

• Remote working is okay with us too.
And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

How To Apply
So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicant. So, to make sure our future Associate Data Scientist is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

• Why are you the best Associate Data Scientist for this role? Give quantifiable examples of related achievements.

• Describe why you fit perfectly with our values. Read them here: https://drive.google.com/file/d/1deCCJZ6tiDiOSlr_W0UdCuM_V_ahzPBs/view

• What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?

• What are the last three books you’ve read?

• What do you do for fun?
2. Explain what you’re doing now for a job:

• If you don’t have one, explain why.

• If you have one, explain why you’re looking elsewhere.
3. Upload your cover letter and resume

• Ensure that your cover letter and resume are saved and sent as one file.
Yes, our hiring process is challenging, but it’s our way of selecting the best--and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!***

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

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About the Company:
Kodland is an international online coding and digital skills school that helps children aged 5 to 17 take their first steps into the world of programming and technology.

About the Role:
Are you a passionate programmer who loves coding and computer games? Would you like to help children create their first projects and take their first steps into the programming world by teaching them Python? If so, this opportunity is perfect for you!

Responsibilities:

• Deliver fun and interactive Python Programming lessons using provided materials.

• Develop your own skills under the guidance of experienced Kodland teachers.

• Share feedback about lessons with the Kodland team.

• Regularly report on student progress and help improve the learning experience.

• Be a positive representative of Kodland and contribute creative ideas to support students.

• Attend all training and support sessions provided throughout the hiring process.

Join our team today and experience the joy of teaching with Kodland! 💙

Please note: This is a part-time freelance position. There is no fixed or guaranteed income.

Requirements:

• Intermediate level Python experience.

• Availability of at least 10 hours per week.

• You love teaching and connecting with children and young people.

• You speak English fluently (C1)

• Willing to work flexible hours: 

•
• Weekdays: 4 pm - 10 pm ( Sdyney or Singapore time )

• Weekends: 10 am– 8 pm (Sdyney or Singapore time )

You'll have to successfully pass a digital skills test to demonstrate your coding abilities

• Fully remote working arrangement.

• Flexible working hours that you can completely arrange yourself.

• Tech setup: stable internet (min 20 Mbps), webcam, headset, and quiet workspace.

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Yopeso has been developing a diverse range of software products, from large-scale applications to smaller solutions, for 20 years. With a growing team of over 300 employees across five locations, we are dedicated to fostering a culture of growth, transparency, and professionalism.
At Yopeso, we value authenticity, curiosity, and ambition. These values drive us to build strong connections within our community and with our partners, ensuring trust, integrity, and transparency in all our business practices. We strive to maintain the highest professional standards and continuously challenge ourselves to develop high-quality, high-performance, and secure software solutions.
Our approach is rooted in efficient collaboration among passionate professionals working in agile teams. Guided by curiosity and ambition, we strive to create products that are meaningful and impactful, while remaining true to our authentic selves.

About the Role
We are looking for an experienced SAP RE-FX Consultant with strong functional and configuration expertise in SAP Real Estate Management. You will support the project in designing, configuring, and optimizing real estate processes, with a particular focus on German VAT-related requirements. You will work closely with business stakeholders, process experts, and technical teams in an international project environment.

Key Responsibilities

• Design, configure, and implement SAP RE-FX solutions in line with business requirements

• Configure and optimize Input Tax Distribution (§ 15 (4) UStG) in SAP RE-FX

• Configure and support Input Tax Correction (§ 15a UStG), including the related processes and periodic runs

• Analyze business requirements and translate them into functional and technical specifications

• Support testing activities, including test case preparation, execution, and defect resolution

• Advise stakeholders on best practices and compliance-relevant aspects of RE-FX processes

• Prepare documentation, including functional specifications and configuration guides

• Support workshops with business and process experts, onsite where required

• Collaborate with technical teams on enhancements and interface requirements

Required Qualifications

• Proven experience as an SAP RE-FX consultant, with strong functional and configuration knowledge in SAP Real Estate Management

• Strong hands-on expertise in SAP RE-FX Input Tax Distribution (§ 15 (4) UStG)

• Strong hands-on expertise in SAP RE-FX Input Tax Correction (§ 15a UStG)

• Solid understanding of the integration of RE-FX with FI (e.g., FI-AA, FI-AP/AR) and related SAP modules

• Excellent communication skills in English, with the ability to engage business stakeholders, process experts, and technical teams

• Ability to work independently and in a self-organized manner in a remote setup

• Comfortable working in an international, cross-functional project environment

Nice to have

• Experience with Service Charge Settlement in SAP RE-FX

• Experience with technical interfaces to/from external systems, such as Planon

• Knowledge of German

What We Offer

• Interesting project in an international environment

• Flexible, primarily remote working model

• Part-time engagement (approx. 2 days/week) with clear scope, freelance/contractor

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About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.

About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Key Responsibilities:

• Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.

• Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.

• Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.

• Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organization’s data and systems.

• Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.

• Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.

• IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.

• Extensive experience in a product management role, with a strong background in software development and project management.

• Direct experience in the employee benefits or benefits administration technology space is a must.

• Proven ability to think creatively about building software solutions and features that solve complex, real-world problems.

• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.

• Experience managing and collaborating with a global or offshore development team.

• Practical knowledge of IT operations, helpdesk support, and cybersecurity principles.

• Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable.

• A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment.

Why Join Us? At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. As a key leader in a rapidly growing organization, you will have a direct impact on our product, our clients, and our future. If you are a highly motivated individual with a passion for technology, data, and making a tangible difference in the employee benefits landscape, we encourage you to apply!
Equal Opportunity Self Bill Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

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Remote, Brazil, Full Time, Individual Contributor, +3 years of experience

Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

 

About The Role

We are orchestrating the best high-performing team!

We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. You will be the senior technical voice for our most strategic accounts in the region — and the person who sets the standard for how great technical partnership looks at Yuno.

Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and resilience — someone who can stay steady under pressure, push through hard problems, and come out the other side with better solutions and stronger customer relationships than before.

This role also sits at the heart of Yuno's cross-functional engine. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability Yuno's customers expect.

If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world — this role is for you.

 

Your contribution will be

•
Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges

•
Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation

•
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring

•
Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value

•
Partner with developers and senior engineers to provide strategic technical guidance and support solution design

•
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap

•
Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth

•
Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery

•
Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

 

Skills You Need

Minimum Qualifications

•
Fluency in English and Portuguese is a plus ; Spanish is a plus

•
5+ years of experience in technical account management or integration engineering, preferably in fintech or payments

•
Proven track record of leading or mentoring technical teams

•
Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger

•
Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks

•
Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent

•
Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar

•
Strong analytical, problem-solving, and project management skills

•
Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects

•
Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels

•
Experience with ticketing systems is a plus

 

What We Offer at Yuno

•
Competitive Compensation

•
Remote Work – You can work from everywhere!

•
Home Office Bonus – A one-time allowance to help you create your ideal home office.

•
Work Equipment

•
Stock Options

•
Health Plan wherever you are.

•
Flexible Days Off

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<p><span>At Curtins, we're an employee-owned engineering consultancy driven by a simple ambition: to create a better built environment for everyone.</span></p><p class="MsoNormal"><span>For over 65 years, we've delivered practical, innovative and sustainable solutions that make a positive impact on communities across the UK and Ireland. From major regeneration schemes and commercial developments to education, healthcare and residential projects, our work helps shape the places where people live, learn, work and thrive.</span></p><p class="MsoNormal">As a Graduate Transport Planner, you'll work alongside experienced planners, engineers and consultants, contributing to a wide range of projects while developing the technical and professional skills you need to build your career.</p><p class="MsoNormal">Whether you're interested in transport assessments, active travel &amp; sustainable mobility, highways or public transport, we'll give you the experience, guidance and support to find the areas that interest you most and develop your expertise in development planning.</p><h4><span><strong>What you'll be doing</strong></span></h4><p><span>You will support the planning and development process, helping clients bring projects forward from initial concept through to planning approval.</span></p><p class="MsoNormal"><span>Your responsibilities will include:</span></p><ul><li class="MsoNormal"><p><span>Assisting with the preparation of Transport Assessments and Transport Statements.</span></p></li><li class="MsoNormal"><p><span>Supporting the production of Travel Plans and technical planning reports.</span></p></li><li class="MsoNormal"><p><span>Analysing traffic, transport and movement data.</span></p></li><li class="MsoNormal"><p><span>Assisting with junction assessments and development impact studies.</span></p></li><li class="MsoNormal"><p><span>Supporting planning applications for residential, commercial and mixed-use developments.</span></p></li><li class="MsoNormal"><p><span>Working alongside planners, civil engineers and other specialists to deliver integrated solutions.</span></p></li><li class="MsoNormal"><p><span>Attending client meetings, project discussions and stakeholder consultations.</span></p></li><li class="MsoNormal"><p><span>Taking part in wider Curtins activities including STEM outreach, charity initiatives and community projects.</span></p></li></ul><h4 class="MsoNormal"><span><strong>What kind of projects will I get to work on?</strong></span></h4><p class="MsoNormal"><span>You'll be involved in projects across a wide range of sectors, including:</span></p><ul><li class="MsoNormal"><p><span>Residential developments.</span></p></li><li class="MsoNormal"><p><span>Urban regeneration schemes.</span></p></li><li class="MsoNormal"><p><span>Commercial and industrial projects.</span></p></li><li class="MsoNormal"><p><span>Education and healthcare developments.</span></p></li><li class="MsoNormal"><p><span>Mixed-use masterplans.</span></p></li><li class="MsoNormal"><p><span>Strategic land and development opportunities.</span></p></li></ul><p class="MsoNormal"><span>You'll help assess how developments interact with the transport network and support clients through the planning process, helping turn ideas into deliverable projects.</span></p><div class="MsoNormal"><hr></div><h4><span><strong>How will Curtins support my development?</strong></span></h4><p class="MsoNormal"><span>Our goal is simple: to help you become the best engineer you can be.</span></p><p class="MsoNormal"><span>Through the Curtins Graduate Academy, you'll follow a structured development programme designed to accelerate both your technical and professional growth.</span></p><p class="MsoNormal"><span>You'll benefit from:</span></p><ul><li class="MsoNormal"><p><span>A structured graduate development programme.</span></p></li><li class="MsoNormal"><p><span>Dedicated mentoring and coaching.</span></p></li><li class="MsoNormal"><p><span>Regular technical and professional skills training.</span></p></li><li class="MsoNormal"><p><span>Support towards professional registration and Chartership.</span></p></li><li class="MsoNormal"><p><span>Exposure to a wide range of projects, clients and sectors.</span></p></li><li class="MsoNormal"><p><span>Opportunities to build your network across the business.</span></p></li></ul><p class="MsoNormal"><span>You'll be supported by experienced professionals who are genuinely invested in your success and development.</span></p><div class="MsoNormal"><hr></div><h4 class="MsoNormal"><span><strong>What we're looking for</strong></span></h4><p class="MsoNormal"><span>We're looking for graduates who are curious, analytical and interested in how development projects are planned and delivered.</span></p><p class="MsoNormal"><span>You'll ideally be studying towards or have recently completed a degree in:</span></p><ul><li class="MsoNormal"><p><span>Transport Planning</span></p></li><li class="MsoNormal"><p><span>Geography</span></p></li><li class="MsoNormal"><p><span>Urban Planning</span></p></li><li class="MsoNormal"><p><span>Civil Engineering</span></p></li><li class="MsoNormal"><p><span>Town Planning</span></p></li><li class="MsoNormal"><p><span>Geography or a related discipline</span></p></li></ul><p class="MsoNormal"><span>It would also be advantageous to hold an MSc in Transport Planning, Transport Engineering, Urban Planning, or Development Planning.</span></p><p class="MsoNormal"><span>Most importantly, we're looking for people who share our values:</span></p><p class="MsoNormal"><span><strong>Integrity</strong> - Doing the right thing.</span></p><p class="MsoNormal"><span><strong>Being Human</strong> - Supporting and respecting others.</span></p><p class="MsoNormal"><span><strong>Curiosity</strong> - Asking questions and seeking better solutions.</span></p><p class="MsoNormal"><span><strong>Impact</strong> - Making a meaningful difference through our work.</span></p><div class="MsoNormal"><hr></div><div class="MsoNormal"><h4 class="MsoNormal"><span><strong>Why join Curtins?</strong></span></h4></div><p class="MsoNormal"><span>As an employee-owned business, every person at Curtins contributes to and benefits from our success.</span></p><p class="MsoNormal"><span>Alongside exciting projects and a supportive culture, you'll enjoy:</span></p><ul><li class="MsoNormal"><p><span>Industry-leading benefits package.</span></p></li><li class="MsoNormal"><p><span>Award-winning training and development programmes.</span></p></li><li class="MsoNormal"><p><span>Employee ownership benefits.</span></p></li><li class="MsoNormal"><p><span>Opportunities to get involved in STEM, charity and community initiatives.</span></p></li><li class="MsoNormal"><p><span>Access to our unique Employee Extras, including our 5-star holiday lodges.</span></p></li></ul><p class="MsoNormal"><span>Most importantly, you'll be joining a business where your ideas matter, your development is supported and your contribution makes a real difference.</span></p><h2 class="MsoNormal"><span><strong>Build your future with Curtins.</strong></span></h2><p>Should you wish to discuss any adjustments to the application process or provide us with feedback please contact hr@curtins.com we would be happy to discuss ways we can make the process more suitable to your needs.</p><p>We value diversity and respect all differences in people. We invite enthusiastic individuals who share in our values of teamwork, client focus, integrity, and quality to apply to join us.</p><h3></h3>

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Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;

• Build strong and lasting customer relationships;

• Keep up with evolving tools and technology;

• Handle sensitive customer data with care and security;

• Apply the latest and greatest customer happiness practices;

• Maintain deep understanding of client solutions and meet KPI;

• Communicate with developers and cross-functional specialists.
What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);

• At least 6-12 months of experience in a customer support role;

• Strong analytical thinking and research skills;

• Experience in travel industry;

• Positive, proactive and responsible attitude;

• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:

• Experience in hospitality.
Benefits:

• Flexible schedule;

• Opportunity to cooperate fully remotely;

• Inclusive international environment;

• Compensation in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, but also – internal health policy;

• Responsive leadership interested in your development and long-lasting cooperation;

• Greenhouse conditions for self-development;

• A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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Risk Analyst / Risk Manager – RemoteEnterprise Risk | Compliance | Governance | Financial & Operational Risk
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours (with flexibility for reporting cycles, audits, and incident response)

About the RoleAt Pavago, we’re hiring on behalf of one of our clients for a Risk Analyst / Risk Manager to identify, assess, monitor, and mitigate financial, operational, compliance, and enterprise risks across the organization.
This is a high-impact role where you’ll help safeguard the business by developing risk frameworks, analyzing emerging threats, strengthening internal controls, and delivering actionable insights that support strategic decision-making.
You’ll work closely with Finance, Operations, Compliance, Legal, IT, and Executive Leadership to ensure the organization remains compliant, resilient, and prepared for evolving business risks.
If you’re analytical, detail-oriented, and enjoy translating complex risk data into practical business recommendations, this role is built for you.

What You’ll OwnEnterprise Risk Assessment
• Conduct enterprise-wide risk assessments across:

• Financial risk

• Operational risk

• Compliance risk

• Market risk

• Cybersecurity risk

• Maintain and update:

• Risk registers

• Control matrices

• Risk assessments

• Remediation trackers

• Identify emerging risks and prioritize mitigation activities.

• Partner with business leaders to strengthen proactive risk management practices.

Risk Modeling & Analytics
• Build and maintain quantitative risk models using:

• SQL

• Excel

• Python

• R

• SAS

• Perform:

• Stress testing

• Scenario analysis

• Sensitivity analysis

• Regression analysis

• Monte Carlo simulations

• Value at Risk (VaR) modeling

• Analyze trends, anomalies, and key risk indicators (KRIs).

• Deliver data-driven recommendations to leadership.

Compliance & Regulatory Oversight
• Support compliance with applicable frameworks such as:

• SOX

• Basel III

• Dodd-Frank

• GDPR

• HIPAA

• PCI-DSS

• Industry-specific regulations

• Prepare quarterly and annual compliance reports.

• Support internal and external audits.

• Maintain audit-ready documentation and evidence.

• Track remediation activities and regulatory deadlines.

Internal Controls & Governance
• Test and evaluate internal controls.

• Monitor incidents, exceptions, and risk events through Governance, Risk & Compliance (GRC) platforms.

• Support governance committees with reporting and documentation.

• Partner with IT and Security teams on:

• Cyber risk

• Vendor risk

• Operational resilience

• Recommend improvements to governance processes and internal controls.

Reporting & Executive Communication
• Build dashboards and reports using:

• Power BI

• Tableau

• Looker

• Excel

• Present risk trends and mitigation recommendations to leadership.

• Translate technical risk findings into clear business insights.

• Maintain accurate documentation for executive reporting and audit purposes.

Cross-Functional Collaboration
• Work closely with:

• Finance

• Operations

• Compliance

• Legal

• IT & Security

• Executive Leadership

• Embed risk awareness into business processes.

• Support continuous improvement of enterprise risk management frameworks.

RequirementsMust-Have QualificationsExperience
• 3+ years of experience in:

• Risk Management

• Enterprise Risk

• Compliance

• Audit

• Governance

• Experience working within regulated or compliance-driven environments.
Core Skills
• Strong proficiency in:

• SQL

• Microsoft Excel

• Data analysis

• Experience using Governance, Risk & Compliance (GRC) platforms such as:

• Archer

• ServiceNow

• LogicManager

• Or similar solutions

• Strong understanding of:

• Enterprise Risk Management (ERM)

• Internal controls

• Regulatory compliance

• Experience creating executive dashboards and risk reports.

• Excellent written and verbal English communication skills.

Nice to Have
• Professional certifications such as:

• FRM

• CFA

• CPA

• CCEP

• Experience with:

• VaR

• Monte Carlo simulations

• Stress testing

• Background in:

• Financial Services

• Healthcare

• SaaS

• Enterprise Technology

• Experience supporting board reporting or executive governance committees.

• Knowledge of:

• Cyber risk

• Vendor risk

• Operational resilience

• Experience using:

• Tableau

• Power BI

• Looker

What Makes You a Strong Fit
• Strong analytical and quantitative mindset.

• Exceptional attention to detail.

• Able to simplify complex risk concepts for business stakeholders.

• Proactive in identifying issues before they become significant risks.

• Strong balance of technical expertise and business judgment.

• Comfortable managing multiple priorities in a fast-paced environment.

Tools & Technologies
• SQL

• Microsoft Excel

• Python

• R

• SAS

• Power BI

• Tableau

• Looker

• Archer

• ServiceNow

• LogicManager

• Enterprise Risk Management (ERM) platforms

What a Typical Day Looks Like
• Review dashboards for emerging operational, financial, or compliance risks.

• Run quantitative risk analyses and stress tests.

• Update risk registers and remediation trackers.

• Test internal controls and validate governance processes.

• Prepare executive reports and compliance documentation.

• Collaborate with business teams to strengthen risk mitigation strategies.

• Track remediation progress and regulatory deadlines.
In short: You serve as the organization’s early-warning system—identifying, assessing, and mitigating risks before they impact the business.

Key Metrics for Success (KPIs)
• Timely and accurate risk reporting.

• Internal controls tested and validated on schedule.

• Early identification and mitigation of business risks.

• Zero missed regulatory or audit deadlines.

• High-quality executive reporting and dashboards.

• Positive audit outcomes and leadership confidence.

Why Join Us?
• Make a direct impact on enterprise risk strategy.

• Work closely with executive leadership and cross-functional teams.

• Influence governance, compliance, and operational resilience.

• Build scalable risk management frameworks.

• Fully remote role with long-term growth opportunities.

• Clear career progression into:

• Senior Risk Manager

• Enterprise Risk Lead

• Director of Risk & Compliance

• Chief Risk Officer (CRO)

Interview Process
• Application Review

• Spark Hire Intro Video (3–5 minutes)

• Recruiter Interview

• Practical Assessment (Risk Analysis & Recommendations)

• Client Interview

• Offer & Background Verification

What Happens After You ApplyRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.
Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.
Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply NowIf you’re a Risk Analyst or Risk Manager who enjoys identifying business risks, strengthening governance, improving compliance, and helping organizations make informed decisions, we’d love to hear from you. Apply today and play a key role in protecting and strengthening a growing business.

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General Summary
The temporary Clinical Data Manager acts as a lead data manager for one or more projects, applies data management experience to clinical trials, and utilizes functional knowledge of the logistics of clinical trials to ensure the quality and integrity of clinical trial data. The CDM works on multi-functional teams and supports clinical trial projects as a departmental subject matter expert (SME).

We are seeking a temporary clinical data manager who can dedicate 20 hours a week to support ongoing study activities. The initial assignment is for 6 months, but may be extended to meet the needs of our Team. Applicants must be eligible to live and work in the US.

Specific Duties and Responsibilities
•Independently lead and/or perform all data management activities within an assigned study (e.g., study startup, study conduct, study closeout, and reporting). *
•Serve as the data management SME on multidisciplinary project teams providing specific expertise on timeline development, identification of data management deliverables and resource requirements. *
•Participate in the creation, review, and maintenance of project timelines and monitor progress of data management activities. *
•Provide oversight for Data Management CRO and other vendors to ensure compliance with the protocol, external/internal standards, Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, and other relevant guidelines.
•Ensure Data Management documentation is filed/archived according to applicable Penumbra and regulatory requirements. *
•Interact with data management, biostatistics, Clinical Affairs and Medical Affairs team to ensure integrity and quality of data. *
•Contribute ideas to the development of the department, identifying areas for improvement (e.g., SOPs, processes)
•Participates in audits and inspections. *
•Attend Investigator Meetings when requested to provide training on CRF data completion.
•Responsible for creation of training materials and training of the CRAs to ensure consistency of data entry at the sites. *
•Provide DM departmental training and to other teams, as needed.
•Utilizes reports to track study progress and ensure timeliness and quality expectations are met.
•Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *
•Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company. *
•Ensure other members of the department follow the QMS, regulations, standards, and procedures. *
•Perform other work-related duties as assigned.
*Indicates an essential function of the role

Required Qualifications
Minimum education and experience
•Bachelor's degree with 5+ years in a medical device, pharmaceutical company, or similar environment (e.g., CRO); or an equivalent combination of education and experience

Preferred qualifications
•Master’s degree with 3+ years of clinical research, pharmaceutical company preferred
•Thorough knowledge of effective clinical data management practices; CCDM certified professional a plus
•Must have strong experience with systems used for electronic capture of clinical trial data (e.g., iMedidata Rave, InForm, eClinicalOS, RedCap)
•This position must have experience working on regulatory trials within the medical device and/or pharmaceutical industry
•Position requires technical, organizational, analytical, and strong communication skills
•Knowledge of regulatory guidelines pertaining to data quality and data management
•Proven experience and in-depth understanding of all aspects of Data Management
•Ability to effectively manage change and multiple priorities
•Ability to operate independently and achieve results; ability to effectively deal with employees and business contacts and conveys a positive service-oriented attitude
•Knowledge of continuous improvement, project management, change management, and risk management
•Medical device, pharmaceutical, biotech, or other regulated industry experience required
•Proficiency with MS Word, Excel, and PowerPoint

 

Working Conditions
•General office environment
•Willingness and ability to work on site.
•May have business travel from 0% - 5% to conferences and/or other Penumbra affiliated facilities.
•Potential exposure to blood-borne pathogens
•Requires some lifting and moving of up to 25 pounds
•Must be able to move between buildings and floors.
•Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
•Must be able to read, prepare emails, and produce documents and spreadsheets.
•Must be able to move within the office and access file cabinets or supplies, as needed.
•Must be able to communicate and exchange accurate information with employees at all levels on a daily basis. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

 

Base Pay Range Per Hour: $50.00 - $80.00
Individual compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

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\nWhat We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.

• The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.

• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

 

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

 

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

 

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.

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We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

Role Overview
You will be a key contributor to Accounting Operations and own the accounting for accruals, investments, leases, intercompany activity, and cost allocations. This includes preparing and reviewing journal entries, reconciling accounts, analyzing balances and trends, and ensuring these areas are complete and accurate each month, quarter, and year-end. You will be the point of contact for your areas during the close and the annual audit. Over time, your responsibilities may expand into other areas of the close as the business and team grow.

You will also help build scalable, efficient processes that support Plaid’s growth and public readiness. This includes documenting and strengthening controls in your areas, shortening the close, improving the quality and consistency of supporting documentation, and identifying opportunities to automate manual work. You will partner with the broader Accounting team, FP&A, Strategic Finance, Tax, Treasury, Legal, Marketing, and external auditors along the way.

Responsibilities

• Own the month-end, quarter-end, and year-end close for accruals, investments, leases, intercompany activity and cost allocations, including journal entries, account reconciliations, and variance analysis.

• Prepare and maintain intercompany and consolidation entries across Plaid’s entities, including cost-plus arrangements and FX revaluation and elimination.

• Partner with FP&A, Strategic Finance, Tax, Treasury, Legal, Marketing, and vendors to ensure spend is accrued completely and accurately and that balances are well understood.

• Identify and implement process, automation, and control improvements in your areas to shorten the close and support SOX 404 readiness.

• Serve as the primary contact for your areas during the annual audit, preparing support and responding to auditor requests.

Qualifications

• 6+ years of progressive accounting experience, including Big 4 public accounting, with a deep understanding of US GAAP; CPA preferred.

• Experience at a public company or with IPO readiness

• Familiarity with SOX compliance and the ability to produce audit-ready workpapers;

• Experience with multi-entity, multi-currency accounting;

• Proficiency with NetSuite, Zip, T&E and close management platforms is a plus

• Problem solver and first-principles thinker with a bias for action, creativity, and a willingness to challenge conventional approaches.

• Curious, fast learner with a growth mindset who thrives in fast-paced, ambiguous environments.

• Hands-on, can-do attitude, willing to roll up their sleeves, dive into details, and own execution.

• Proven change agent with a track record of improving processes, leveraging technology, and scaling operations.

• Strong communicator and collaborator who can effectively engage technical and non-technical stakeholders.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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Who We ArePolitical Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case. 
Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.
Everything we do is guided by our core values: integrity, excellence, accountability, teamwork and passion.
Working here means:

• High-stakes responsibility: our work is of great consequence for our clients

• Deeply meaningful outcomes: our work changes lives for the better

• Emotionally demanding moments: resilience and maturity are essential

• High standards and constant growth: excellence and continuous improvement are expected

• Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another
If you want a career where your skills create tangible change in the world, this is it.
Learn more about what it’s like to work with us here:  politicalasylumlawyers.com/careers
The RoleIn this role, you'll be an integral part of our team's mission of helping immigrants secure their future in the United States through asylum. We believe that those fleeing persecution deserve expert guidance and unwavering support as they seek safety and a new beginning in the United States. 

The Accounting & Finance Manager (Hands-on) is responsible for managing the firm’s financial operations, accounting systems, billing, accounts receivable, cash flow forecasting, financial reporting, trust accounting compliance, payroll oversight, tax reporting coordination, internal controls, and finance-related operational projects. 

This role serves as the firm’s first level of financial analysis and operational financial control. The Accounting & Finance Manager ensures that financial records are accurate, timely, compliant, and useful for decisions. This is a hands-on role. The initial focus is to learn the firm’s systems, work with existing staff and providers, and establish accurate, reliable financial operations.

Recurring accounting and billing work will be delegated progressively, while the manager retains responsibility for controls, review, quality, and results. As readiness and scope are agreed with leadership and current senior finance support, the manager will gradually assume selected planning and reporting responsibilities from that support.

The Accounting & Finance Manager must explain complex financial information in plain English, identify financial risks, recommend corrective action, and follow approved actions through implementation and verified results. The role supports leadership decisions on budgeting, profitability, cash management, pricing, collections, and strategic planning. 

What You'll DoYour day-to-day responsibilities will vary based on the firm’s needs, but will include a combination of the following:
Financial Operations Management 

• Perform and manage day-to-day financial operations, working with existing staff and service providers and documenting procedures so the work is completed accurately and on time.

• Follow financial issues through to resolution: identify who is responsible for each next step and its deadline, follow up, raise problems with recommended solutions, and confirm that the agreed actions were completed correctly.

• Ensure accurate execution of accounting, billing, A/R, A/P, payroll, trust accounting, collections, tax coordination, and general ledger maintenance.  

• Maintain clean and current financial records in the accounting system.  

• Ensure the legal team is supported with accurate financial information related to client matters, billing, retainers, and collections.  

• Monitor daily cash balances, bank accounts, credit card activity, merchant activity, and other key financial accounts.  

• Ensure bills, vendor payments, check requests, and reimbursements are processed accurately and on time.
Financial Reporting, Budgeting, and Forecasting 

• Prepare, review, and analyze monthly financial statements and key financial reports on time.

• Validate supporting records, calculations, and assumptions; investigate material inconsistencies and disclose unresolved limitations.  

• Ensure monthly financial reports are completed accurately and on time.  

• Prepare annual and periodic budgets and forecasts as required throughout the year. Provide budget variance reports and explain the results to the Owner/CFO in clear business language, including conclusions, recommendations, and decisions needed.

• Support the creation, maintenance, and monitoring of the annual budget.  

• Maintain a forward-looking cash flow forecast to help leadership anticipate shortfalls, plan distributions, and manage working capital.  

• Track year-over-year revenue growth, gross profit, operating profit, and other key financial trends.  

• Provide analysis that supports strategic planning, operational planning, and financial decision-making.  
Billing, Collections, and Accounts Receivable 

• Own and continuously improve the firm’s billing and collections process.  

• Supervise timely preparation and delivery of client invoices.  

• Monitor payment plans and ensure clients comply with payment terms.  

• Track, measure, and report accounts receivable aging.  

• Ensure collection protocols are followed consistently and professionally.  

• Work with billing staff and leadership to prevent A/R from accruing unnecessarily.  

• Address client billing questions and payment concerns professionally while protecting the firm’s financial interests.  

• Own the operational handling of chargebacks, refund requests, billing disputes, and merchant service issues through documented resolution. 

• Review billing records, payment history and related correspondence to understand and resolve chargebacks, refund requests and billing disputes. Coordinate follow-up, obtain required approvals, and confirm that any approved refunds, credits or other adjustments are correctly recorded in the relevant systems and account balances.

• Recommend process improvements to increase collection rate and reduce financial leakage.  
Trust Accounting and Compliance 

• Ensure trust/IOLTA account activity is properly monitored, reconciled, and documented.  

• Own or review three-way trust reconciliations.  

• Identify and resolve trust accounting discrepancies with urgency.  

• Ensure compliance with applicable legal, ethical, and accounting requirements.  

• Work with the Owner/CFO and CPA to correct accounting or reporting issues.  

• Maintain strong internal controls to protect the integrity of firm financials.  
Internal Controls and Risk Management 

• Design, recommend, and enforce financial controls that protect the firm.  

• Identify financial risks, reporting gaps, compliance issues, cash flow risks, billing breakdowns, and process weaknesses.  

• Recommend practical corrective actions to leadership and work within approved policies and authority limits.  

• Support audits, tax preparation, financial reviews, and outside accounting reviews.  

• Ensure balance sheet reconciliations, payroll liability reconciliations, and bank reconciliations are completed accurately.  

• Monitor payroll taxes, tax liabilities, vendor obligations, debt obligations, and compliance deadlines.  
Finance Team and Vendor Oversight 

• Oversee existing staff and providers formally assigned to the role, including the bookkeeper, billing specialist, payroll provider, outsourced finance vendors, and other accounting support.  

• Provide direction, accountability, and feedback to finance/accounting staff.  

• Progressively delegate recurring accounting and billing work while retaining controls, review, and accountability for results, as appropriate. 

• Participate in onboarding, training, and performance reviews for other assigned finance-related positions.  

• Ensure finance team members understand expectations, deadlines, reporting requirements, and quality standards.  

• Hold vendors accountable for timely and accurate work.  

• Serve as the internal subject matter expert for accounting software, billing systems, chart of accounts, reporting processes, and financial workflows.

• Identify practical improvements in QuickBooks, Stripe, Google Sheets, Asana, and related workflows.

• Define financial requirements and implement, test, and document changes with technical support as needed. 

• Maintain controls, data quality, security, and approval boundaries, and own completion and accuracy even when technical colleagues build the solution.  
Financial Analysis and Business Support 

• Analyze profitability by service, SKU, practice area, attorney, labor cost, marketing channel, and client/matter type when data is available.  

• Support pricing reviews to ensure services produce adequate gross profit.  

• Evaluate underperforming investments, expense categories, vendors, and initiatives.  

• Track production labor return, utilization, realization, collection rate, and cost of acquisition where applicable.  

• Help leadership understand Total Owner Benefit, owner distributions, working capital needs, and firm financial health.  

• Support centralized KPI reporting and scorecard development. 

Who You AreWe're looking for professionals who combine technical competence with genuine passion for our mission. The ideal candidate brings:
Required Qualifications 

• Bachelor’s degree in Accounting or Finance

• Minimum of 5 years of progressive accounting or finance experience, preferably in a law firm, professional services firm, or other service-based business.  

• Strong understanding of general accounting, financial reporting, budgeting, forecasting, A/R, A/P, payroll, and month-end close.  

• Experience managing or reviewing trust/IOLTA accounting and reconciliations.  

• Experience with billing systems, client payment plans, collections, and accounts receivable management.  

• Strong proficiency with accounting software, legal billing systems, Microsoft Excel, and financial reporting tools.

• Practical experience using AI tools and automation to improve accounting or finance workflows, with a working understanding of APIs, scripts, and how data moves between systems.

• Ability to identify improvement opportunities, define clear financial requirements, collaborate with technical colleagues on implementation, and validate the accuracy and reliability of results. Advanced coding skills are not required.

• Ability to prepare accurate financial reports and explain them clearly to non-financial leaders.  

• Demonstrated ability to identify financial risks, implement controls, and resolve discrepancies.  

• Strong organizational, analytical, communication, and problem-solving skills.  

• High integrity, confidentiality, discretion, and professional judgment.  

• Ability to manage multiple priorities in a fast-paced law firm environment.
  
Preferred Qualifications 

• CPA, MBA, advanced finance/accounting credential, or equivalent experience.  

• 8+ years of accounting, controller, or finance operations experience.  

• Microsoft Excel Expert Certification preferred.

• Experience building lightweight scripts or integrations to improve finance workflows.  

• Prior experience in a law firm or legal services environment.  

• Experience with systems such as QuickBooks Online, Clio, MyCase, Time Matters, PracticePanther, Smokeball, Lawmatics, Infusionsoft/Keap, or similar platforms.  

• Experience designing dashboards, centralized KPI reporting, balanced scorecards, or financial performance reports.  

• Experience supervising bookkeepers, billing specialists, payroll providers, or outsourced accounting vendors.  

• Advanced experience with complex unstructured data models and analysis, pricing analysis, SKU profitability, labor utilization, realization, collection rate analysis, and cost-of-acquisition reporting.  

• Experience supporting strategic planning, cash flow planning, debt repayment planning, and owner distribution planning. 

What We OfferThis position offers a monthly salary range of USD 3,000 - 3,500 gross, commensurate with experience and qualifications.
● Week between Christmas and New Year's — office closed, fully paid
● Your country's national public holidays off (paid) - your paid national holidays follow your own country's calendar
● Three weeks of paid vacation annually
● Comprehensive training program — we invest in bringing you up to speed on our systems, content processes, and best practices
● Mentorship and collaboration — learn from experienced team members and contribute your expertise
● Career advancement paths — we promote from within and create opportunities
● Work from anywhere — this position is open to candidates based in Argentina.
● Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job

How to Apply
To apply, please submit a resume and a cover letter, both of which must be in English.
Your application won't be considered without a cover letter. Your cover letter should explain why you're uniquely qualified for this particular position, and why you would be a great fit for our law firm. Generic, copy/paste cover letters will be discarded.
Upload your cover letter and resume, in PDF format, through the software program where you're viewing this announcement.
Please do not call or email us about this opening.

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Position : Senior Finance Manager / Management Accountant 
Salary : PHP 90,000 - PHP 110,000 /month
Working Hours & Conditions: Observing AU business hours
Holidays : Observing AU holidays

ROLE OVERVIEW:
Our client is an end-to-end B2B SaaS platform delivering specialized workforce management software designed for operational precision across scheduling, compliance, time tracking, invoicing, and payroll. Operating in a high-volume, multi-entity environment undergoing rapid international expansion and strategic acquisitions, the organization is bringing its core finance operations fully in-house to support scalable long-term growth. Working closely with executive leadership, this critical role goes beyond traditional accounting to take complete ownership of financial consolidations, month-end close optimization, SaaS performance metrics, and commercial analysis. We are seeking a proactive leader with a Financial Controller mindset who can independently challenge assumptions, eliminate operational bottlenecks, and bring clear financial visibility to strategic executive decisions. 

RESPONSIBILITIES:

• Financial Close, Reporting & Multi-Entity Consolidation:

• Take end-to-end ownership of the month-end close cycle, including journal entries, accruals, prepayments, balance sheet reconciliations, and consolidated financial reporting.

• Lead the strategic transition of financial close and reporting activities from external advisers to the internal finance function.

• Audit and streamline close workflows to significantly reduce month-end closing timelines from 2–3 weeks.

• Prepare accurate, consolidated profit and loss statements, balance sheets, and cash flow reports across multiple domestic and international entities while maintaining audit-ready documentation.

• Management Accounting & Commercial Analysis:

• Deliver monthly management accounts supported by deep, commercially relevant commentary on business performance and profitability drivers.

• Perform budget-versus-actual and month-on-month variance analyses, actively investigating root causes rather than merely reporting numbers.

• Develop, maintain, and refine annual budgets, rolling forecasts, and multi-entity cash flow projections.

• Partner with executive leadership to evaluate operational margins, identify financial risks, and translate complex financial data into actionable growth strategies.

• SaaS Performance Metrics & Revenue Recognition:

• Track, analyze, and report on key SaaS metrics, including MRR, ARR, churn, customer retention, customer acquisition cost (CAC), and customer lifetime value (LTV).

• Reconcile complex subscription, recurring billing, and usage data with core management accounts in full alignment with revenue recognition principles.

• Acquisitions & Process Transformation:

• Support post-acquisition financial integrations, harmonizing accounting policies, chart of accounts, and financial frameworks across acquired businesses.

• Audit existing financial workflows, identify manual bottlenecks, and implement modern automation tools and robust internal controls.

• Coach and uplift existing bookkeeping and operational finance team members, establishing clear procedures, responsibilities, and reporting deadlines.

QUALIFICATIONS:

• Experience: Minimum 7+ years of progressive accounting and finance experience, including substantial senior management accounting, finance manager, or financial controller responsibilities.

• Industry Background: Proven experience operating within a B2B SaaS, subscription-based technology, or recurring revenue software business.

• Core Technical Competencies: Demonstrated ownership of financial consolidations, multi-entity accounting, month-end close streamlining, budgeting, forecasting, and variance analysis.

• SaaS Expertise: Deep working knowledge of subscription billing models, revenue recognition standards, and core SaaS unit economics (MRR/ARR/Churn).

• Education & Skills: Bachelor’s degree in Accounting, Finance, or a related discipline; advanced Excel skills for complex financial modeling; and exceptional written and verbal English communication skills for senior stakeholder management.

DESIRED (NOT REQUIRED):

• Professional qualification such as CPA, CA, ACCA, or equivalent.

• Direct reporting experience to a CFO, Finance Director, or senior executive.

• Exposure to Australian accounting standards, tax compliance, and business frameworks.

• Practical experience navigating fast-paced technology businesses undergoing mergers and acquisitions (M&A) or international expansion.

• Familiarity with integrated SaaS billing engines, ERP platforms, and automated reporting systems.

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Position Overview

We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.

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Key Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details

• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages

• Review travel information for accuracy, including dates, traveler details, and accommodations

• Provide timely updates and clear communication before and after travel

• Maintain organized records of client interactions and reservations

• Deliver professional and responsive customer support

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with attention to detail

• Comfortable using online systems and digital platforms

• Ability to work independently in a remote environment

• Previous customer service, hospitality, or administrative experience is helpful but not required

\n$35,000 - $65,000 a year
\n

What We Offer

• Structured onboarding and guided training

• Access to booking tools and travel supplier resources

• Ongoing professional development opportunities

• Flexible remote work environment

• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.

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Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Aprio is seeking an Aprio is seeking an Accounting and Implementation Manager  to lead restaurant, franchise, and hospitality platform implementations, re-implementations, and optimization initiatives that connect accounting, operations, and technology. In this role, you will partner with clients and our accounting team to translate complex accounting and operational needs into practical configurations, integrations, workflows, controls, reporting structures, and training across platforms including Restaurant365 (R365), QuickBooks Online (QBO), Sage Intacct, and other industry-specific tools. You will serve as a trusted technology resource across the practice — driving implementation quality, enabling team capability, and building a repeatable, scalable delivery model. This is a high-impact opportunity for a systems-minded professional who brings both accounting fluency and a practical approach to helping people get the most from their technology.

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What You'll Gain/ Impact

• Clients will have platform environments that support reliable accounting, disciplined operations, strong controls, and sustainable growth

• Our accounting team will have the tools, training, documentation, and responsive support needed to serve clients efficiently across multiple platforms

• Implementations will move forward with clear ownership, clean master data, disciplined testing, timely decisions, and fewer surprises

• Your improvements will reduce manual work, strengthen operating data, and build a repeatable, high-value delivery capability across the practice

 

Key ResponsibilitiesPlatform Implementation & Re-Implementation

• Lead implementations and re-implementations across restaurant, franchise, and hospitality platforms — including R365, QBO, Sage Intacct, and other industry-specific tools — from discovery and design through configuration, testing, cutover, and stabilization

• Partner with clients and our accounting team to translate accounting and operational needs into practical plans, system designs, and success criteria

• Configure and validate entities, locations, calendars, chart of accounts, reporting, user roles, approvals, banking, daily sales, AP, payroll, and inventory workflows

• Guide data readiness, testing, decisions, and go-live activities while helping the accounting team resolve issues that affect service delivery, close, and reporting

Client Accounting & Financial Reporting

• Own accounting and financial reporting for assigned clients, including agreed-upon deliverables, deadlines, responsibilities, and scope.

• Lead month-end and year-end close, using technology and automation where appropriate to improve consistency, identify exceptions, and accelerate routine work.

• Prepare and review complete, accurate, and well-supported workpapers that clearly document account activity, reconciliations, conclusions, and the audit trail supporting financial reporting.

Restaurant Operations Configuration

• Build and govern inventory items, categories, locations, count practices, costing methods, and location availability

• Review and map vendor items; configure units of measure, pack sizes, conversions, and yields to support accurate purchasing, invoicing, and inventory valuation

• Build recipes, sub-recipes, menu items, and theoretical costs; map POS and PMIX data to recipes and resolve exceptions affecting usage and margin reporting

• Configure labor scheduling, job codes, forecasting inputs, and targets; establish best-practice routines for counts, waste, transfers, receiving, recipe maintenance, and exception review

Platform Optimization & Process Design

• Evaluate platform environments — including R365, QBO, Sage Intacct, and other tools — alongside accounting and operations teams to identify configuration gaps, workarounds, control weaknesses, and improvement opportunities

• Simplify and standardize workflows, templates, naming conventions, approvals, dashboards, and recurring processes across entities and locations

• Prioritize improvements based on impact, effort, risk, and readiness, then help teams adopt sustainable platform governance

Integrations, Data & Reporting

• Coordinate POS, banking, invoice capture, payments, payroll, sales, inventory, and other integrations across applicable platforms

• Lead mapping, migration, validation, exception resolution, and testing so the accounting team can rely on complete, accurate data

• Build reporting structures, dashboards, and role-based access that help accounting teams deliver timely, decision-ready information to clients

Training, Adoption & Knowledge Enablement

• Develop and deliver role-based training for our accounting team, client administrators, and accounting, AP, banking, sales, inventory, purchasing, recipe, labor, payroll, and close users across applicable platforms

• Coach users on best practices for counts, item and unit-of-measure governance, recipes, POS/PMIX exceptions, labor scheduling, and data-quality reviews

• Create clear documentation, job aids, workflows, controls, governance standards, and troubleshooting guidance the accounting team can use in daily client service

• Provide post-go-live support, address recurring pain points, and recommend targeted training or system improvements

 

Candidate QualificationsRequired:

• Experience supporting restaurant, franchise, hospitality, multi-entity, or multi-location businesses

• Background in outsourced accounting, CAS, public accounting, or another multi-client professional-services environment

• Experience improving accounting, reporting, analytics, or client-service workflows through technology or automation 

• Bachelor's degree in Accounting, Finance, Information Systems, Business, Hospitality Management, Project Management, or a related field

• Five or more years of ERP implementation, accounting technology, restaurant systems or operations, systems consulting, or related professional-services experience

• Hands-on experience with Restaurant365 (R365), QuickBooks Online (QBO), Sage Intacct, or comparable restaurant, franchise, or hospitality platform implementation, administration, optimization, or support

• Working knowledge of close, reporting, banking, daily sales, AP, inventory, purchasing, item mapping, units of measure, recipes, POS/PMIX, payroll, labor scheduling, and controls

• Strong client-facing project leadership, facilitation, documentation, problem-solving, change-management, and communication skills

Preferred:

• R365 certification, Sage Intacct certification, or advanced experience across accounting and operations modules

• Restaurant, franchise, hospitality, multi-entity, or multi-location experience, including POS/PMIX, inventory, recipe costing, labor, AP, payroll, banking, and reporting tools

• Experience across multiple restaurant, franchise, or hospitality platforms such as QBO, Sage Intacct, or other industry-specific ERP and accounting solutions

• Experience in outsourced accounting, CAS, ERP consulting, restaurant technology, culinary systems, or scalable implementation and governance design

 

\nWhy work for Aprio:

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

 

 

Perks/Benefits we offer for full-time team members:

- Medical, Dental, and Vision Insurance on the first day of employment

- Flexible Spending Account and Dependent Care Account

- 401k with Profit Sharing

- 9+ holidays and discretionary time off structure

- Parental Leave – coverage for both primary and secondary caregivers

- Tuition Assistance Program and CPA support program with cash incentive upon completion

- Discretionary incentive compensation based on firm, group and individual performance

- Incentive compensation related to origination of new client sales

- Top rated wellness program

- Flexible working environment including remote and hybrid options

 

 

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.

- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.

 

 

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

 

Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.

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Consequential Work. Dedicated People.

About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.
Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.
We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.
Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Why This Role Exists
As a Solutions Engineer at Onebrief, you work where mission, engineering, and compliance meet.
You'll own technical solution design and deployment readiness, translating customer requirements into secure, scalable deployment architectures. You'll partner with Platform Engineering, SRE, and our Cybersecurity team to validate infrastructure, configure environments, resolve technical blockers, and successfully transition solutions into production.
You’ll work with our go-to-market and customer facing teams to meet with planners, operations officers, and network owners to understand how they work today. You’ll help show them what that work looks like in Onebrief, and then you'll make it real.
You connect a staff's planning problem to a live, accredited Onebrief deployment.

What You'll Do
Core responsibilities:

• Run technical discovery. With Sales and Engineering, map a staff's current workflow and pain points, specifically focusing on their technical constraints: networks, hosting, identity, and integration requirements, especially in multi-network environments.

• Lead deployment engineering. Coordinate the technical delivery of new deployments, including infrastructure validation, network configuration checks, and system readiness verification. Write code to configure new deployments and support new environments.

• Support accreditation. Help create and review security documentation, including STIG checklists and ATO artifacts, alongside our cybersecurity team so deployments are accredited on the customer's timeline.

• Align stakeholders. Get technical stakeholders on both sides to agree on requirements, constraints, and tradeoffs, so customers see value sooner. Ensure those technical requirements are properly translated into contract deliverables.

• Scope integrations. Design how Onebrief Connect fits into a command's ecosystem: APIs, data pipelines, Foundry and Maven Smart System, CUOPS tools, and dashboards.

• Deliver tailored demos. Lead technical demonstrations and solution validation, partnering with Sales and customer-facing teams to demonstrate Onebrief's technical capabilities, deployment architecture, security posture, and integration options.

• Run pilot deployments. Configure Onebrief in new and untested environments to enable limited uses in support of new sales.

• Turn field experience into patterns. Convert what you learn in deployments into structured workflows and reusable implementation patterns, and feed clear requirements to Product and Engineering.

• Travel 30–50% of the time to customer sites and exercises.

Minimum Qualifications

• Top Secret clearance with SCI eligibility.

• Bachelor's degree in computer science, engineering, or a related field, or equivalent practical experience

• 4+ years in solutions engineering, infrastructure or deployment engineering, or forward-deployed engineering, working closely with go-to-market and operational teams

• Experience in DoW environments and their security and compliance requirements (RMF, STIGs, ICD 503)

• Strong expertise with containers (Docker) and orchestration (Kubernetes)

• Experience with cloud platforms (AWS, Azure, Google Cloud) and on-premises virtualization (RHEL)

• Solid understanding of networking concepts and protocols, and of security best practices for highly sensitive environments

• Strong presence with customers, from action officers to senior leaders, and clear, concise writing

• Calm under pressure, and focused on forward motion

Preferred Qualifications

• Proficiency in a scripting language (Python, Go, or Bash)

• Infrastructure as code (Terraform, CloudFormation, Ansible)

• Monitoring and logging tools (Prometheus, Grafana, ELK, Datadog) and service mesh (Istio, Linkerd)

• Experience as a military planner or staff officer, or with mission command systems, Foundry, or Maven Smart System

• Presales experience, including building and delivering demos

Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.

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Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 
 
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
 
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Cloud Engineer (Automation) is responsible for designing, building, operating and improving production-grade automation for Smile Digital Health, its clients and partners. This role will be responsible for the pipelines, infrastructure as code, environments and recovery procedures, that the platform runs on. 

This Engineer will merge direct platform engineering expertise with driving strategic changes in how the department designs, deploys, and maintains its infrastructure. Key responsibilities include managing build and release engineering, orchestrating the Terraform and Helm infrastructure, provisioning on-demand environments, and implementing automated recovery. This role works closely with Platform Engineering, Solution Engineering, Service Operations and Engineering Practice & QA to remove unnecessary repetitive, manual work and effectively optimize a build from the time the client commits to a running environment faster, decrease platform costs, and utilize AI to enhance the platform’s engineering and operations.

\n

Responsibilities:

• Own build and release engineering by reviewing the current repositories and CI setup, then consolidate duplicated Azure DevOps pipeline YAML onto shared reusable templates with change detection and automated quality gates.

• Identify and eliminate manual efforts for cross-functional teams and replace them with scheduled, auditable automation. For example, automating patching, certificate and secret rotation, environment scaling, and recurring reports

• Implement GitOps-based continuous delivery - declarative, Git-driven deployments with automated reconciliation, drift detection and rollback.

• Automate line-of-business environments end to end, provisioned and torn down on demand across every Azure service and application involved.

• Automate business continuity and disaster recovery through backup validation, restore and failover, recurring DR drills, and measured RTO and RPO.

• Ensure Helm and Terraform are easy to upgrade by charting reuse and configuration validation, versioned modules, and state boundaries that limit how far an upgrade reaches.

• Run in-cluster platform services deployed through Helm, harden workloads for availability and capacity: health probes, replica counts, and right-sized requests, limits and autoscaling.

• Ensure that the Terraform configuration is regularly maintained.

• Build and maintain Build Agent images for streamlining tooling available for the builds. 

• Automate the guardrails such as policy-as-code, security and IaC scanning in the pipeline, and alerts and dashboards defined as code.

• Implement AI-assisted engineering in the platform team’s day-to-day work

• Contribute to the department’s AI enablement, package knowledge into reusable skills and runbooks in the shared skill library.

• Work with the development and operations teams to find automation gaps, prioritize them, and close them.

• Troubleshoot production and staging issues and document what you automate so others can operate it.

Requirements:

• 6+ years of hands-on cloud engineering, DevOps and/or platform engineering experience, including at least 1-2+ years with infrastructure as code and CI/CD automation on Microsoft Azure in production.

• Post-secondary education in Computer Science, Engineering, or similar and/or equivalent work experience. 

• Practical in-depth knowledge and expertise in Terraform, Helm and Azure DevOps pipelines, and GitOps delivery (Argo CD or Flux). 

• Strong Terraform skills including, but not limited to, experience with module design, provider version management, state management and refactoring.

• Expertise in Helm chart authoring and refactoring, including recent experience with Kubernetes and AKS.

• Demonstrated knowledge across Azure (AKS, Key Vault, Storage, Azure SQL, PostgreSQL, networking, identity) and observability as code (Azure Monitor and/or Grafana, Prometheus, OpenTelemetry).

• Hands-on experience automating backup, restore and failover with measured RTO and RPO.

• Hands-on experience with agentic coding tools (Claude Code or equivalent), keeping confidential data out of them and reviewing what they produce.

• Hands-on experience running, hardening and right-sizing production workloads on Kubernetes

• Hands-on Kafka operations: topic and partition design, consumer group sizing, and throughput and latency trade-offs. Experience migrating between Kafka platforms (HDInsight, Confluent, MSK or self-managed) is a strong asset.

• Strong Python and Bash skills, able to build maintainable tooling, not glue scripts.

• A demonstrable record of replacing manual processes with automation.

• FinOps practice and Azure Cost Management, an asset. 

• Regulated environment experience (healthcare, PHI), an asset. 

• Certifications: HashiCorp Terraform Associate; Microsoft AZ-104, AZ-400, AZ-305; CKA or CKAD, an asset. 

• Observability as code with Azure Monitor, Grafana, Prometheus, or OpenTelemetry; Azure cost optimization, an asset. 

\n$120,000 - $140,000 a year
\n

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. 

 

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
 
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

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We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.

 

Responsibilities:

Assist clients with organizing booking details, dates, preferences, and service selections

Provide customer support through email, phone, and messaging in a professional manner

Help gather and maintain information needed for reservations and itinerary support

Coordinate booking details and follow up with clients as needed

Maintain accurate notes, client profiles, and documentation within our systems

Respond promptly to client questions and provide helpful guidance

Stay informed about available destinations, suppliers, and experience options

Support administrative tasks related to planning and booking services

Work collaboratively with the team to ensure a smooth and positive client experience

 

Skills & Qualifications:

Strong customer service and communication skills

Organized, detail-oriented, and comfortable using online tools

Ability to work remotely and manage your own schedule

Professional, dependable, and proactive

No previous experience required — full training is provided

 

What We Provide:

Comprehensive training and onboarding

Access to booking tools, systems, and resources

Flexible remote schedule

One-on-one support and continued guidance

A positive, team-focused work environment

 

Work Environment:

This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.
\n

\n$45,000 - $65,000 a year
\n

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Hello. We’re Polaroid. An iconic brand, built by passionate people
Polaroid was founded in 1937 by one of the 20th century’s most influential innovators, Edwin Land, whose philosophy was: “Don’t undertake a project unless it is manifestly important and nearly impossible.”

In 2008, Polaroid produced its last pack of instant film. But a group of passionate fans refused to let instant photography disappear. What started as The Impossible Project grew into a mission to preserve and reinvent analogue photography for a new generation. More than a decade later, that same startup acquired the Polaroid brand and continues to shape its future today.
At Polaroid, we create products and experiences that spark emotion, fuel creativity, and bring people closer together. At the intersection of art and technology, we believe in the power of analogue moments and genuine human connection in an increasingly digital world.

The Role
As the Country Manager, Canada - you will play a pivotal role in managing and expanding our footprint with National Retailers and Independents alike. We are looking for an experienced account manager that has excellent business and execution skills to deliver profitable customer plans and market share growth. In addition to channel and operational management responsibilities, this role will also collaborate with internal stakeholders from sales operations, finance, demand planning, product management, and marketing.

Key Responsibilities:

• Canada Market Leadership: Serve as the commercial lead for Polaroid in Canada, owning the Canadian wholesale plan and accountability for revenue and market growth. Be the in-market face of the business and the primary point of leadership for the Canadian commercial team and stakeholders.

• National Account Ownership: Act as the strategic lead for all national wholesale accounts, ensuring long-term scalability, commercial profitability, and a premium Polaroid brand presence across every brick-and-mortar and digital retail touchpoint.

• Account Partnership: Build and hold trusted relationships with the most senior buyers, merchants, and decision-makers across national accounts. Lead joint business planning and negotiate mutually beneficial terms that create sustainable, multi-year growth.

• Team & Cross-Functional Leadership: Lead and coordinate the Canadian commercial plan, including setting priorities and coaching supporting team members. Partner closely with US-based planning, finance, retail marketing, and product teams.

• Forecasting, Demand Planning & SKU Transition: Translate market data into actionable inventory strategies. Lead seasonal forecasting and rolling monthly projections and manage SKU EOL transitions to protect sell-through. Track consumer trends and identify opportunities to capitalize or course-correct.

• Sell-Through & Brand Activation: Shift the focus from sell-in to sell-through. Partner with retail marketing and activation teams to execute high-impact programs, elevate in-store positioning and shelf execution, and consistently use retail assets to drive account performance.

• Brand Ambassador & Product Evangelism: Act as the face of Polaroid by demonstrating our world-class products at trade shows, training events, and major national account meetings.

What You'll Need to Succeed

• Experience: Demonstrable progressive, high-impact sales and account management experience within a consumer goods, consumer electronics, or premium hardware retail environment, including experience leading a market, a team, or a portfolio with meaningful autonomy. A proven track record of managing multi-million-dollar national retail portfolios is essential.

• Canadian Retailer Depth: Deep familiarity with the Canadian retail landscape and established senior-level relationships across major national chains.

• Commercial & Analytical Literacy: Strong command of retail math, inventory pipelines, pricing elasticity, and promotional mechanics. Comfortable evaluating complex financial models and partnering closely with finance and operations leaders.

• Strategic Influence: Excellent stakeholder management and communication skills, with a proven track record of influencing external executive leadership and aligning internal cross-functional teams around a shared growth vision.

• Self-Directed Leadership: Able to operate as the senior Polaroid presence in-market: setting direction and making decisions while staying tightly connected to the North American strategy.

AI in our hiring process
Our recruitment team reviews every application, including your CV. We may use AI-assisted technology to support the initial review process and help our recruiters work more efficiently. Your application is always reviewed by a recruiter and all our hiring decisions are made by people. Learn more in our Privacy Policy: https://www.polaroid.com/legal/careers-job-applicant-privacy-policy
 
Our Approach to AI
At Polaroid we believe two things can be true at once: technology can help us move forward, while human creativity, craft, judgement and real-world connection matter more than ever.
Since our beginning, we've embraced technology to create meaningful human experiences. Today that means exploring new tools, including AI, with curiosity and care, using them where they help us work better and build a stronger business, while staying true to what defines our brand.

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GEV Wind Power is seeking experienced Competent Wind Turbine Technicians to join our offshore operations team. This is an exciting opportunity to work on Vestas offshore wind turbines, delivering high-quality maintenance and troubleshooting support whilst contributing to the safe and efficient operation of critical renewable energy assets.

We have roles commencing from January 2027 and will operate on a 4-week rotational schedule.

As a Competent Technician, you will carry out planned and corrective maintenance activities offshore while supporting fault-finding and troubleshooting across mechanical, electrical, and hydraulic systems. Working alongside a team of skilled technicians and site management personnel, you will ensure that all tasks are completed safely, efficiently, and in accordance with GEV, client, and industry standard

Key Responsibilities:

Maintenance & Troubleshooting:

· Perform scheduled preventative maintenance on Vestas offshore wind turbines in accordance with OEM requirements and site procedures.
· Support special projects, inspections, upgrades, and component replacements as required.
· Complete maintenance documentation and service reports using OEM and client reporting systems.

Health, Safety & Quality:

· Demonstrate an uncompromising commitment to safety and compliance at all times.
· Adhere to all GWO, client, OEM, and site-specific HSE requirements.
· Promote a positive safety culture focused on accountability, continuous improvement, and operational excellence.
· Conduct all work in accordance with approved Safe Systems of Work (SSOW), Risk Assessments, and Method Statements (RAMS).

Teamwork & Collaboration:

· Work collaboratively with offshore maintenance teams to maximise turbine availability and production.
· Support Authorised Technicians and site leadership teams in delivering operational objectives.
· Participate in daily toolbox talks, pre-job briefings, risk assessments, and lift planning activities.
· Contribute positively to team performance and foster a professional, safety-focused working environment.

Desirable Experience:

· Previous experience working on Vestas 8MW, 9MW or 10MW platforms.
· Experience supporting offshore operations and maintenance campaigns.

· GWO Basic Safety Training (BST)
· GWO Basic Technical Training (BTT)
· GWO Enhanced First Aid
· GWO Enhanced Rescue Training
· GWO Slinger Signaller
· GWO Crane & Basic Hoist User
· OEUK/ENG1 Medical (or equivalent offshore medical)
· Chester Step Test or equivalent fitness assessment
· WTSR Core
· WTSR Management of Maintenance Instructions (MMI) including practical assessment
· Vestas Technical and Operational Safety (TOS)
· Vestas Safety Awareness Induction (SAI)
· Vestas Tool Tethering (e-Learning)
· Vestas Fire Prevention Awareness (e-Learning)
· Avanti Dolphin Lift User Certification
· UK/EU Passport

What We're Looking For
Successful candidates will demonstrate:

· A strong commitment to health and safety.
· A proactive and professional approach to work.
· Excellent communication and reporting skills.
· The ability to work effectively in challenging offshore environments.
· A positive, team-focused attitude.
· A commitment to delivering high-quality work and continuous improvement.

Why Join GEV Wind Power?

At GEV Wind Power, we support some of the world's leading renewable energy operators and OEMs. Our technicians play a vital role in maintaining and improving the performance of offshore wind assets across global markets. If you are looking to develop your offshore wind career within a dynamic and growing organisation, we'd love to hear from you.

Apply today and be part of the team helping to power the energy transition.

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We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.

 

Responsibilities:

Assist clients with organizing booking details, dates, preferences, and service selections

Provide customer support through email, phone, and messaging in a professional manner

Help gather and maintain information needed for reservations and itinerary support

Coordinate booking details and follow up with clients as needed

Maintain accurate notes, client profiles, and documentation within our systems

Respond promptly to client questions and provide helpful guidance

Stay informed about available destinations, suppliers, and experience options

Support administrative tasks related to planning and booking services

Work collaboratively with the team to ensure a smooth and positive client experience

 

Skills & Qualifications:

Strong customer service and communication skills

Organized, detail-oriented, and comfortable using online tools

Ability to work remotely and manage your own schedule

Professional, dependable, and proactive

No previous experience required — full training is provided

 

What We Provide:

Comprehensive training and onboarding

Access to booking tools, systems, and resources

Flexible remote schedule

One-on-one support and continued guidance

A positive, team-focused work environment

 

Work Environment:

This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.
\n

\n$45,000 - $65,000 a year
\n

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Are You Ready?

 

CAI is a professional services company established in 1996 that has grown year over year to nearly 750 people worldwide. For Life Sciences and Mission Critical industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years.

Our approach is simple because our purpose informs everything we do: 

 

We exist to be the trusted solution for our clients as they strive to build a better working world and improve human experience. 

 

At CAI, we are committed to living our Foundational Principles, both professionally and personally:  

 

We act with integrity

We serve each other  

We serve society  

We work for our future

 

At CAI, we believe in a relentless dedication to excellence, pushing boundaries, and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency, and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.

 

We are seeking an experienced Recruiter to join our People Solutions Team and support our Life Sciences hiring in the Asia Pacific region. In this role, you will focus on sourcing, attracting, and hiring top talent for engineering roles within the life sciences and biotechnology spaces. The ideal candidate has experience recruiting in fast-paced, high-demand industries and understands the unique requirements of biotech environments. This role is a one year contract position. 

 

Key Responsibilities:

• Manage full-cycle recruitment across APAC (sourcing, screening, interviewing, offer negotiation, and onboarding support) with an emphasis in recruiting and hiring in Australia

• Partner with hiring managers in Life Sciences and Data Center teams to understand workforce needs and develop effective hiring strategies

• Source niche talent for roles such as:

• Biotech manufacturing (process engineers, validation engineers, QA/QC, MSAT, etc.)

• Data center commissioning (Cx engineers, MEP specialists, commissioning managers, etc.)

• Build and maintain strong pipelines of passive candidates using job boards, LinkedIn, referrals, and market mapping

• Develop regional market intelligence on talent availability, salary benchmarks, and competitor activity

• Ensure a high-quality candidate experience across all touchpoints

• Coordinate interviews across multiple time zones and stakeholders

• Maintain accurate data in the applicant tracking system (ATS) and generate recruiting reports

• Support employer branding and diversity hiring initiatives across APAC

 

Qualifications:

• 3–7+ years of recruiting experience, preferably in technical or engineering hiring

• Proven experience recruiting in at least one of the following:

• Life Sciences / Biotech Manufacturing

• Data Center / Mission Critical Infrastructure

• Experience supporting hiring across Australia and APAC regions (e.g., Singapore, Australia, Japan, South Korea, India, etc.)

• Strong sourcing skills with experience identifying hard-to-find talent

• Ability to manage multiple requisitions in a fast-paced environment

• Excellent communication and stakeholder management skills

• Familiarity with the ATS system Lever and recruiting tools (e.g., LinkedIn Recruiter)

Preferred Qualifications:

• Experience recruiting for commissioning or validation roles

• Understanding of GMP environments and/or mission-critical facility operations

• Experience working in a global or matrixed organization

• Ability to work flexible hours to support multiple time zones

 

#LI-MV1 
\n

\n$55,000 - $75,000 a year
Average base salary range.
\nWe are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society.

 

This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). 

Please mention the word **MIGHTILY** and tag RNzIuMTY3Ljc4LjQ2 when applying to show you read the job post completely (#RNzIuMTY3Ljc4LjQ2). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Adaptyv is building an automated lab that lets AI agents run biology experiments.
We're entering the era of agentic science where AI models can now design novel proteins, propose hypotheses, and iterate on experimental results. But they can't run the experiments themselves - that's still a manual, months-long process. We're building the infrastructure that gives AI agents access to the physical world.
We are one of the fastest growing biotech companies, trusted by leading biopharmas, frontier AI labs, and the techbio companies pushing the field forward. This is a rare chance to help advance some of the most important work happening in biotech today.
Our automated lab is powered by a deep software + hardware stack: lab instruments worth millions of USD reverse-engineered into API-controllable hardware, dozens of devices orchestrated through complex workflows, full observability on everything that happens in the lab, processing pipelines for messy physical-world data, and AI systems that troubleshoot production results and accelerate assay development.
We’re growing rapidly and are hiring for talented people to scale and support the massive demand for AI-driven wet lab experimentation.
About the role
This is a hybrid sales and customer success role for someone with real scientific depth. You'll be the primary point of contact for customers — from first conversation through ongoing engagement. That means understanding what a protein design team is actually trying to achieve, helping them pick the right assays, making sure their experiments are set up correctly, and translating results back into language that's useful for their programs.
The day-to-day:

• Running technical sales calls where you discuss binding kinetics, expression systems, and assay design, not just pricing

• Onboarding new customers and helping them design their first experiments on the platform

• Monitoring ongoing accounts, flagging issues early, and proactively suggesting next steps based on their results

• Working with the biology team to troubleshoot when a customer's experiment doesn't go as expected

• Identifying expansion opportunities within existing accounts — new targets, new assay types, larger campaigns

You won't be handed a script. You'll need to understand the science well enough to earn trust from PhD-level protein engineers and CSOs, while also being commercially sharp enough to close deals and grow accounts.
Responsibilities

• Own the full customer lifecycle: prospecting, technical sales conversations, deal closing, onboarding, and ongoing account management.

• Serve as the technical point of contact for customers. Understand their protein engineering goals and recommend the right experiments (binding, expression, thermostability, enzyme activity).

• Understand and explain our assay capabilities in depth: BLI, SPR, cell-free expression, and emerging assay types. Know when each is appropriate and what the data means.

• Work closely with the biology team to ensure experiments are designed correctly and results are communicated clearly.

• Build and maintain a pipeline of commercial opportunities across customer segments: AI-driven protein design companies, biotech startups, pharma R&D teams, and academic labs.

• Develop proposals and quotes tailored to customer needs, from small pilot experiments to large-scale data generation campaigns.

• Represent Adaptyv at conferences and industry events. Be able to have deep technical conversations at the booth, not just hand out brochures.

• Feed customer insights back to the product and biology teams: what assays are people asking for, what's missing, where are we losing deals.

What we're looking for

• Scientific background in protein engineering, biochemistry, biophysics, or a related field. You should be comfortable discussing binding kinetics (KD, kon, koff), expression systems, and assay design without needing to look things up.

• Experience in a customer-facing technical role: field application scientist, technical sales, scientific account management, or similar. CRO or biotech vendor experience is a strong plus.

• Commercially driven. You care about revenue, pipeline, and closing deals, not just having interesting scientific conversations.

• Strong communicator who can adapt to the audience: detailed and technical with a scientist, concise and business-focused with a VP.

• Self-starter who can manage their own pipeline and priorities without heavy oversight.

• Genuine interest in AI-driven protein design and the companies working in this space. You follow what's happening in the field.

Application deadline
We are reviewing applicants on a rolling basis.

Please mention the word **ILLUMINATI** and tag RNzIuMTY3Ljc4LjQ2 when applying to show you read the job post completely (#RNzIuMTY3Ljc4LjQ2). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

LOCATION
Remote Work-at-HomePOSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team

• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team

• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT
All MCI Locations

• Must be authorized to work in the country where the job is based.
Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

•
Paid Time Off: Earn PTO and paid holidays to take the time you need.

•
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

•
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

•
Retirement Savings: Secure your future with retirement savings programs, where available.

•
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

•
Life Insurance: Access life insurance options to safeguard your loved ones.

•
Supplemental Insurance: Accident and critical illness insurance

•
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

•
Paid Training: Learn new skills while earning a paycheck.

•
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

•
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Originally posted on Himalayas

LOCATION
Remote Work-at-HomePOSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team

• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team

• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT
All MCI Locations

• Must be authorized to work in the country where the job is based.
Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

•
Paid Time Off: Earn PTO and paid holidays to take the time you need.

•
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

•
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

•
Retirement Savings: Secure your future with retirement savings programs, where available.

•
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

•
Life Insurance: Access life insurance options to safeguard your loved ones.

•
Supplemental Insurance: Accident and critical illness insurance

•
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

•
Paid Training: Learn new skills while earning a paycheck.

•
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

•
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Originally posted on Himalayas

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.
Job Summary
**** Remote employees must live within the continental United States,
excluding: Alaska, New York, California, or Hawaii. *******

Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on.

This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.

This position requires candidates to physically reside in the United States and be able to complete employer‑verified I‑9 documentation.

This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, New York, California, or Hawaii.
Training & Work Schedule
This position requires completion of a 4–6 week paid training program, held:

Monday–Friday
8:00 AM – 4:00 PM CST
After training, standard work hours transition to:

11:00 AM – 7:00 PM CST

Operating Hours:
Our department operates 7:00 AM – 7:00 PM CST, seven days a week, and this role includes rotating Saturday and Sunday shifts as part of the normal schedule.

This position is 100% remote with a pay range from $20.00-$22.00 per hour and eligible for annual bonus incentive.
Required Job Qualifications:

• High School diploma or GED equivalent

• Minimum 1 year previous customer service experience

• Ability to work in a fast-paced, high demand, structured service oriented environment

• Excellent verbal, written and interpersonal communication skills

• Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.

• Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.

• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form

• Flexible; open to continued process improvement

• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

• Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable

Preferred Job Qualifications:

• Prior experience in a fast-paced call center

• Self-Funded Insurance/Benefits and/or TPA experience

• Knowledge of medical procedure and diagnosis coding

• Knowledge of medical terminology

• Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools

• Experience working in a performance measured environment with quality metrics.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
EEO Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Pay Transparency Statement:
At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Min to Max Range:
$14.97 - $28.12Exact compensation may vary based on skills, experience, and location.
Originally posted on Himalayas

LOCATION
Remote Work-at-HomePOSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner

• Ensure first call resolution through problems solving and effective call handling

• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

• Accurately document and process customer claims in appropriate systems

• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

• Comply with requirements surrounding confidential information and personal information

• Escalate customer issues to the appropriate staff and managerial for resolution as needed

• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes

• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Fluent in both English and Spanish

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem-solving, and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused, and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner

• Ensure first call resolution through problems solving and effective call handling

• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

• Accurately document and process customer claims in appropriate systems

• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

• Comply with requirements surrounding confidential information and personal information

• Escalate customer issues to the appropriate staff and managerial for resolution as needed

• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes

• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Fluent in both English and Spanish

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem-solving, and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused, and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

CONDITIONS OF EMPLOYMENT
All MCI Locations

• Must be authorized to work in the country where the job is based.
Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

•
Paid Time Off: Earn PTO and paid holidays to take the time you need.

•
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

•
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

•
Retirement Savings: Secure your future with retirement savings programs, where available.

•
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

•
Life Insurance: Access life insurance options to safeguard your loved ones.

•
Supplemental Insurance: Accident and critical illness insurance

•
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

•
Paid Training: Learn new skills while earning a paycheck.

•
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

•
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a home office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
PHYSICAL REQUIREMENTS
This job operates in a home office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Originally posted on Himalayas

LOCATION
Remote Work-at-HomePOSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team

• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues

• Utilize systems and technology to complete account management tasks

• Recognize sales opportunity and apply sales skills to upgrade

• Explain and position the products and processes with customers

• Appropriately escalate customer dissatisfaction with managerial team

• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications

• Must be 18 years of age or older

• High school diploma or equivalent

• Excellent organizational, written, and oral communication skills

• The ability to type swiftly and accurately (20+ words a minute)

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Basic understanding of Windows operating system

• Highly reliable with the ability to maintain regular attendance and punctuality

• The ability to evaluate, troubleshoot, and follow-up on customer issues

• An aptitude for conflict resolution, problem solving and negotiation

• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

• Ability to multi-task, stay focused and self-manage

• Strong team orientation and customer focus

• The ability to thrive in a fast-paced environment where change and ambiguity prevalent

• Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT
All MCI Locations

• Must be authorized to work in the country where the job is based.
Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

•
Paid Time Off: Earn PTO and paid holidays to take the time you need.

•
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

•
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

•
Retirement Savings: Secure your future with retirement savings programs, where available.

•
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

•
Life Insurance: Access life insurance options to safeguard your loved ones.

•
Supplemental Insurance: Accident and critical illness insurance

•
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

•
Paid Training: Learn new skills while earning a paycheck.

•
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

•
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Originally posted on Himalayas