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FAQ & Support
NagGenie Workforce & Business Operations Platform

One connected platform, explained clearly.

The same plain-language model powers the website, Discovery Engine, chat, knowledge base, and authorized workspaces.

Candidates

Find regular jobs, gigs, and Instant Pay opportunities; complete onboarding and training; follow applications, assignments, schedules, documents, support, and earnings readiness.

Find work

Employers

Post jobs, define workforce needs, review candidates, coordinate assignments, manage time and attendance, and review billing and workforce records.

Hire workers

Businesses & clients

Use the Discovery Engine and Business Engine to map staffing, cash-flow, recruiting, supplier, technology, logistics, and back-office needs.

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Discovery Engine

Three guided tracks—Candidate Interest, Employer Hiring Partner, and Business Solutions—turn answers into a recommended next step.

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Business Engine

Connect sector needs, partner categories, solution plans, owners, milestones, and 90-day outcomes.

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Workforce Tools

Keep onboarding, training, agreements, assignments, schedules, time, attendance, support, and reports connected.

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Billing & Workforce Management

Review approved time, billing records, invoice detail, payment state, reconciliation, aging, reminders, and exports inside authorized workspaces.

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Chat, FAQ & Support

Give public visitors approved answers while signed-in Candidates and Employers can open role-controlled Staff/Admin support tickets.

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NagGenie operating model showing Employer, Candidate, Admin, assignment, worksite geofence, schedule, clock events, billing, communications, reports, and the Need to Analyze workflow

Operating model guide: the assignment connects people, jobs, locations, time, pay, compliance, communication, billing, and analysis.

Public walkthrough preview

See the relationship before you sign in.

These sample panels explain what a visitor will find inside the role-controlled workspaces. They are illustrative, privacy-safe previews—not live account screenshots—and contain no private customer, candidate, employer, or billing data.

DPrivacy-safe walkthrough
Candidates, Employers, and Businesses

Discovery Engine

Choose Candidate Interest, Employer Hiring Partner, or Business Solutions and receive a clear next step.

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WPrivacy-safe walkthrough
Employers and operations teams

Workforce Tools

Connect onboarding, training, agreements, assignments, schedules, time, attendance, support, and reporting.

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BPrivacy-safe walkthrough
Employers, Staff, Admin, and Super Admin

Billing & Workforce Management

Review approved time, billing records, invoice aging, reminders, payment state, reconciliation, and exports.

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CPrivacy-safe walkthrough
Public visitors, Candidates, and Employers

Chat, FAQ & Support

Read approved public answers or open a tracked role-controlled Help Desk ticket for Staff and Admin support.

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CPrivacy-safe walkthrough
Employers, Staff, Admin, and Super Admin

Configure Geofencing & Tracking

Open Assignment Tracking, choose an assignment, click the worksite map, select Tight, Standard, Expanded, Large Site, Custom, or No Geofence, then choose optional or mandatory tracking. Mandatory policies require Candidate consent before activation. Active foreground checks can show an employer when a worker is outside the assigned radius.

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Discovery Engine
Choose your path
Candidate InterestFind work that fits
Employer HiringDefine people and timing
Business SolutionsMap the larger need
Workforce Command Center
Open assignments12
Time review8
Onboarding & trainingReady
Billing & reconciliationReview
Support & messagesOpen
Billing & Workforce
Invoice agingMonthly review
Reminder statusTrack & retry
FAQ & Support

Clear answers for the next workday.

Search approved NagGenie answers for Candidates, Employers, and website visitors. Chat uses this same knowledge source.

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Employers

How do I post a job?

Create an Employer account, complete onboarding, and use Post a Job in the Employer Dashboard to publish a listing for review and candidate applications.
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Workforce Tracking

How do Employers configure geofencing, tracking presets, and out-of-radius alerts?

An Employer or authorized NagGenie role opens Assignment Tracking, selects the assignment, clicks the worksite on the map, and chooses a radius preset: Tight (100 ft / 30 m), Standard (250 ft / 76 m), Expanded (500 ft / 152 m), Large Site (1,000 ft / 305 m), Custom, or No Geofence for remote work. The policy can use walking steps, closest-distance checks, both, or no location tracking, and can be optional or mandatory. A mandatory policy requires Candidate consent before activation. Foreground location events compare the worker position with the configured radius; when a worker is outside it, the Employer and authorized operations roles see a dashboard alert to review and acknowledge. These presets are operating settings, not legal thresholds, and should be selected by assignment and jurisdiction.
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Business Engine

What does the Business Engine ask about funding, workforce, and payroll?

The Business Engine uses structured questions to understand workforce volume, roles and skills, placement type, urgency, target pay, certifications, payroll run rate, payroll timing, worker count, customer payment terms, unpaid invoices, funding use, systems, suppliers, and 90-day outcomes. Answers can route to staffing, workforce operations, payroll administration, instant pay, funding or cash-flow direction, supplier/3PL support, technology, or a combined solution plan. These are planning and routing questions, not financing, tax, legal, or payroll approvals.
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Discovery Engine

How does the Employer Discovery Engine help solve a workforce problem?

Employer Discovery starts with the role, headcount, urgency, work model, budget, compliance needs, and the operational support required. It can then ask structured payroll and cash-flow questions, show a planning estimate, route the employer to the candidate pool or Business Solutions, and connect the next step to onboarding, assignments, scheduling, time, billing, reports, and support.
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Workforce Tools

What workforce tools can a business use after the need is identified?

The operating path is Need, Match, Onboard, Assign, Work, Track, Approve, Pay/Bill, Analyze, and Next Need. Available workspaces connect jobs and gigs, candidate readiness, worksite and geofence rules, schedules, clock events, breaks, timesheets, approvals, compliance, billing, invoices, payments, communications, documents, CRM, reports, exports, and integrations. Access is role-controlled and records remain auditable.
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Features

What features does NagGenie offer?

NagGenie offers Candidate profiles and job matching, Employer onboarding and job posting, Workforce Operations, assignments and schedules, time and attendance, geofence and tracking policies, Billing & Workforce Management, invoice and payment records, Communications, Chat & Support, Discovery and Business Engines, the public Job Board, reports, exports, documents, agreements, training, and role-controlled dashboards. The Features page explains how these tools connect.
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Candidate onboarding

How does a Candidate complete onboarding and training?

A Candidate creates an account, completes profile and contact information, adds skills and work preferences, supplies required documents and work-eligibility information, reviews applicable agreements, completes standard NagGenie training, completes any job-specific training and knowledge checks, and confirms required consent. Assignment readiness is reviewed before a gig or Instant Pay assignment can be activated. The exact requirements can vary by role, assignment, jurisdiction, and Employer policy.
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Employer onboarding

How does an Employer complete onboarding?

An Employer creates an account, completes company and contact information, identifies services and worker types, provides worksite and operating details, reviews policies and terms, identifies job, training, tracking, payroll, and billing needs, and submits the onboarding record for authorized review. Publishing and assignment features remain subject to the approval and readiness gates configured by NagGenie.
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Training

How does NagGenie training connect to a job or assignment?

Authorized Staff, Admin, Super Admin, and approved Employers can publish training content, videos, links, files, and comprehension questions. Standard NagGenie training can be assigned to Candidates during onboarding, while job-specific Employer training can be attached to a job or gig. Required training must be completed before the applicable gig or Instant Pay assignment is activated.
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